Dear Guest , Thank you for taking the time to leave a review of your recent stay.While our elevators are maintained for optimal service in our historic Gran Vía location, we regret any inconvenience during peak times.Regarding breakfast service, our team typically checks with guests before clearing items, and we'll reinforce this protocol.We hope you still enjoyed our prime location steps from Plaza Espa?a and our 24-hour TechnoGym facility during your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Caroline P., Voice of Customer Coordinator
亲爱的宾客您好!很感谢您选择下榻非凡国际酒店!关于噪音问题,非凡国际的客房都配备了隔音设施和双层玻璃窗,同时非凡国际也提供耳塞。建议您下次入住时可以选择内侧或高层房间,这些房间通常更加安静。非凡国际的客房虽然保持整洁,但确实需要更新。非凡国际定期进行维护和改进,以确保为客人提供舒适的住宿体验。期待再次欢迎您的光临。谨致问候。Lara D., Voice of Customer Coordinator
Dear Jon, Thank you for taking the time to share your review.We're delighted to hear you enjoyed our prime location on Gran Via, providing the perfect starting point for exploring Madrid's vibrant attractions. It's wonderful that our extensive breakfast buffet added a pleasant start to your day with a variety of local and international choices. However, we apologize if our air conditioning services did not meet your expectations during your stay; we aim to provide a comfortable environment and regret any inconvenience this may have caused. Our spacious bathrooms are designed to offer convenience and luxury, though it seems the layout was not to your full satisfaction, something we will consider in our continuous efforts to provide comfortable guest experiences.We hope we will have the opportunity to see you again in the future. Best regards,Laura L., Voice of Customer Coordinator
Cher Guest,Merci de partager votre expérience avec nous.Nous sommes ravis de lire que notre emplacement privilégié a contribué à rendre votre séjour agréable et que l'accueil de notre équipe ait été à la hauteur de vos attentes.Au plaisir de vous revoir,Laura López, Voice of Customer Coordinator
亲爱的宾客,您好!非常感谢您选择入住我的酒店并作出详细的反馈!非凡国际很高兴听到您赞赏酒店的优越位置和便捷的交通。您提到的前台尺寸虽小,非凡国际确保每位客人都能接受到高效而周到的服务。您关于房间性价比的正面评价也让非凡国际备感鼓舞,非凡国际一直致力于为客人提供宽敞明亮且设计现代的住宿环境。真诚期待您的再次光临!祝您天天好心情!Laura López, Voice of Customer Coordinator