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马德里中心酒店-美利亚旗下酒店

Hotel Madrid Centro, Affiliated by Meliá

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Guest（独自旅游） 2025-09-01
Lift is small and slow. Breakfast staff took away my food without asking me.
酒店回复：
Dear Guest , Thank you for taking the time to leave a review of your recent stay.While our elevators are maintained for optimal service in our historic Gran Vía location, we regret any inconvenience during peak times.Regarding breakfast service, our team typically checks with guests before clearing items, and we'll reinforce this protocol.We hope you still enjoyed our prime location steps from Plaza Espa?a and our 24-hour TechnoGym facility during your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Caroline P., Voice of Customer Coordinator
Guest（商务非凡国际） 2025-05-01
房间很老了，很吵
酒店回复：
亲爱的宾客您好！很感谢您选择下榻非凡国际酒店！关于噪音问题，非凡国际的客房都配备了隔音设施和双层玻璃窗，同时非凡国际也提供耳塞。建议您下次入住时可以选择内侧或高层房间，这些房间通常更加安静。非凡国际的客房虽然保持整洁，但确实需要更新。非凡国际定期进行维护和改进，以确保为客人提供舒适的住宿体验。期待再次欢迎您的光临。谨致问候。Lara D., Voice of Customer Coordinator
Guest（情侣） 2025-04-01
El hotel cuenta con aire acondicionado pero nos dijeron que en esta temporada no se prendía y hacía demasiado calor, a las 6 de la ma?ana empezaron a hacer trabajos de construcción en otros cuartos así que te despiertan desde las 6 am se supone que son para descansar, el cuarto que había reservado era una cama matrimonial y solo tenían uno de dos camas individuales, por esas cosas no volvería
Guest（其他） 2025-04-01
A well situated hotel that's pretty good The hotel is very well situated on Gran Via, which is the main street in the heart of Madrid, but like other hotels in capital cities, the rooms are quite small and there's not much room. Our standard room had a double bed, a desk and chair and a wardrobe. There were bedside drawers so there was space to unpack your clothes. The bathroom was large, with a ridiculously oversized counter top with 2 sinks. This would have been lovely, however this was so large it barely left enough room to use the toilet, or get into the bath to have a shower. Also the hand soap dispenser was not over the counter, so every time you used it, it dripped on the floor. The breakfast was good - continental style with a decent selection of breads and pastries, yoghurts and fruit, cheeses and cold meats and a hot counter with eggs, spanish omelette, croquettes and bacon - overall a good breakfast experience. One thing that did annoy me was that the room was listed with Air Conditioning, however this did not work. When we queried this with the Reception, they said it wasn't switched on for the whole hotel because it wasn't warm enough outside yet - we were hot - it was 20 degrees outside. So, they gave us a freestanding fan, which did move the air around a bit, and cooled the room at night.
酒店回复：
Dear Jon, Thank you for taking the time to share your review.We're delighted to hear you enjoyed our prime location on Gran Via, providing the perfect starting point for exploring Madrid's vibrant attractions. It's wonderful that our extensive breakfast buffet added a pleasant start to your day with a variety of local and international choices. However, we apologize if our air conditioning services did not meet your expectations during your stay; we aim to provide a comfortable environment and regret any inconvenience this may have caused. Our spacious bathrooms are designed to offer convenience and luxury, though it seems the layout was not to your full satisfaction, something we will consider in our continuous efforts to provide comfortable guest experiences.We hope we will have the opportunity to see you again in the future. Best regards,Laura L., Voice of Customer Coordinator
Guest（家庭旅游） 2024-11-01
L hotel et très bien situé et l acceuil et parfaite !
酒店回复：
Cher Guest,Merci de partager votre expérience avec nous.Nous sommes ravis de lire que notre emplacement privilégié a contribué à rendre votre séjour agréable et que l'accueil de notre équipe ait été à la hauteur de vos attentes.Au plaisir de vous revoir,Laura López, Voice of Customer Coordinator
Guest（与好友旅游） 2024-11-01
酒店位置优越，交通便利。前台虽小，但房间性价比较高。
酒店回复：
亲爱的宾客，您好！非常感谢您选择入住我的酒店并作出详细的反馈！非凡国际很高兴听到您赞赏酒店的优越位置和便捷的交通。您提到的前台尺寸虽小，非凡国际确保每位客人都能接受到高效而周到的服务。您关于房间性价比的正面评价也让非凡国际备感鼓舞，非凡国际一直致力于为客人提供宽敞明亮且设计现代的住宿环境。真诚期待您的再次光临！祝您天天好心情！Laura López, Voice of Customer Coordinator

马德里中心酒店-美利亚旗下酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+34-91-5417227 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
会议室在线预订

马德里中心酒店-美利亚旗下酒店地址：马德里自治区 · 马德里 · · Gran Via, 72, 28013 马德里, 马德里自治区, 西班牙

马德里中心酒店-美利亚旗下酒店 ◎ Hotel Madrid Centro, Affiliated by Meliá
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马德里中心酒店-美利亚旗下酒店

客户评价 由实住客人提供的真实点评

Guest（独自旅游） 2025-09-01

Guest（商务非凡国际） 2025-05-01

Guest（情侣） 2025-04-01

Guest（其他） 2025-04-01

Guest（家庭旅游） 2024-11-01

Guest（与好友旅游） 2024-11-01

客户评价由实住客人提供的真实点评