Thank you for your kind feedback! We’re thrilled to hear that you enjoyed the cleanliness of the resort, the friendly service from our staff, and the convenience of the shuttle. It’s wonderful to know everything met your expectations. We truly appreciate you choosing Ocean Club Resort and hope to welcome you back again soon!
Thank you so much for your kind review! We’re thrilled to hear you enjoyed the cleanliness, our friendly team, and the peaceful location on Grace Bay Beach. It’s great to know the shuttle service made getting downtown easy and that the two-bedroom suite and fully equipped kitchen met your needs. We truly appreciate you staying with us and hope to welcome you back again soon!
Thank you for sharing your feedback and photos! We’re sorry for the initial issues you experienced, but we’re glad to hear that Evan was able to address everything quickly and effectively. We’ll be sure to pass along your kind words to him, and we appreciate you letting us know about your experience.
Thank you for your thoughtful feedback. We’re delighted to hear that you found our team lovely and kind, and that you enjoyed the convenience of the West location with its easy access to restaurants and walkable areas.We appreciate your suggestion regarding providing more information at check-in. You’re absolutely right that details such as the shopping wagon, shortcuts to Main Street, available activities, and ferry options to neighboring islands can make a big difference in helping guests feel settled from the start of their vacation. We’ll be sharing your comments with our front desk and guest services teams as we look for ways to improve how we communicate this information.We’re glad the change in location worked out well for you, and we hope to welcome you back for an even smoother and more informed stay in the future.
Thank you so much for your kind and detailed review. We’re thrilled to hear that you enjoyed the beautiful grounds, your spacious junior suite, the stocked kitchen, and of course our very special hotel kitty — we agree, a cat visit can make any vacation even better!We truly appreciate your constructive feedback regarding activities and information sharing. You’re absolutely right that guests should be made aware of the experiences available both at the resort and in the surrounding area, as well as helpful details like weather and ocean conditions. We’re sorry that this information wasn’t clearly communicated during your stay, and we understand how that could lead to missed opportunities to enjoy amenities such as our paddle boards.Your suggestions have been shared with our front desk and guest services teams as we work on improving how activities and resort information are presented at check-in. We hope to have the opportunity to welcome you back and provide a more informative and seamless experience next time.
Thank you for sharing your feedback. The room type you booked is one of our spacious Junior Suites with a direct pool view. Many guests choose this room for its open floor plan, where the entire length of the room opens to the patio through sliding doors, providing a bright and airy feel. I am sorry this isn't the experience you had.We truly wish you had brought this concern to our attention during your stay, as we would have been happy to explore other options for you. Our goal is always to ensure our guests are comfortable and satisfied.We hope you were still able to enjoy the amenities and overall experience at our property, and we appreciate your comments as they help us improve.
Wow, that sounds perfect! Relaxing by the pool with ocean and beach views is unbeatable. And having the shuttle to OC West for shops and restaurants is such a nice bonus. We look forward to seeing you again in the future.
Thank you so much for the wonderful feedback! We’re thrilled to hear you enjoyed the peaceful atmosphere, beautiful landscaping, and your room. We can’t wait to welcome you back for another great stay!
Thank you so much for your kind words! We’re delighted to hear that you enjoyed our friendly staff, the clean and well-maintained facilities, and our peaceful location on the quieter end of Grace Bay Beach. It’s wonderful to know these aspects helped make your stay enjoyable. We hope to welcome you back again soon!
Thank you so much for taking the time to share such a wonderful review of your stay at Ocean Club. We are truly delighted to hear that your December visit was exceptional from start to finish.It’s especially gratifying to know that our team made you feel welcomed, that you enjoyed the cleanliness of the resort, and that the peaceful atmosphere and pristine beach helped create a relaxing vacation. We’re also thrilled that our culinary offerings exceeded your expectations—our food and beverage team will be very proud to hear this.Your kind words affirm the care and effort our staff puts into delivering a high-quality, memorable experience for our guests. Thank you for recommending Ocean Club, and we sincerely hope to welcome you back to Turks and Caicos for another serene and enjoyable stay in the future.