Thank you for your valuable feedback. We’re glad you enjoyed the beach view and found the beach-facing food and bar convenient. We appreciate your suggestion regarding more vegetarian options and will certainly share it with our culinary team to improve our offerings. We hope to welcome you again for an even better experience.
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that our staff, cleanliness, and organization met your expectations. Your feedback truly means a lot to us, and we’re glad we could make your time with us memorable. We look forward to welcoming you back again in the future!
Thank you so much for taking the time to share your experience. We’re thrilled to hear that you loved your two-bedroom ocean-view room, the updated furnishings, and especially the view. It’s great to know the pull-out couch was comfortable and that our housekeeping team met your expectations.We appreciate your helpful feedback regarding the beach and the suggestion to bring water shoes—this is valuable information for future guests. We’re also glad you enjoyed the convenient proximity of the pool and restaurant to the beach.We sincerely apologize for the noise disturbances caused by the neighboring off-property restaurant. We understand how disruptive this can be, especially during late and early hours, and we truly appreciate you bringing it to our attention.Thank you again for your review. We hope to have the opportunity to welcome you back for an even more enjoyable stay.
Thank you so much for your wonderful review and beautiful photos! We appreciate you choosing to celebrate your anniversary with us! We’re thrilled to hear you enjoyed the service, cleanliness, and especially the cabana bar—we’ll be sure to pass your compliments along to the team. We appreciate your feedback about the water pressure and will have our maintenance team look into it. We hope to welcome you back for another memorable stay in the future!
Thank you for your kind words about the property and our team—we’re truly glad to hear that you enjoyed your stay overall.We’re very sorry to hear about your disappointing experience at the Opus Restaurant. Your feedback regarding the service, pricing transparency, and overall condition of the dining areas is extremely valuable, and we take it seriously. That’s certainly not the standard we aim to uphold, and we understand how this impacted your overall impression.Please know that we’ve shared your comments with the restaurant management team for immediate review and improvement. Your insights help us continue to elevate the guest experience in all areas.We appreciate you taking the time to share your thoughts and hope we’ll have the opportunity to welcome you back—and provide a more seamless and enjoyable dining experience in the future.
Thank you for your feedback. We're very sorry to hear that the beds were uncomfortable and that our cleaning service did not meet expectations. We strive to provide a consistently high standard, and it's clear we fell short during your stay. Your comments about the missed cleaning days and timing have been noted, and we’ll be addressing this with our housekeeping team to ensure improvements. We’re glad to hear that the rest of your experience was positive, and we appreciate you bringing these issues to our attention.
Thank you so much for the kind words! We're thrilled to hear that Illiana and Michael helped make your stay even more enjoyable with their local tips—I'll be sure to pass along your compliments to them!We’re so glad you enjoyed the easy beach access and that you never had to worry about finding a spot to relax. And yes—our chef will be absolutely delighted to hear your shoutout! We agree… they are the bomb! ??We hope to welcome you back for another amazing stay soon!
Thank you so much for taking the time to share your experience with us! We're glad to hear you enjoyed your stay and found the room comfortable and well-furnished.It’s great to know that the quieter season made for a relaxing atmosphere and easy access to the pool — sounds like you visited at just the right time. While we currently don’t offer organized activities on-site, we’re happy you found it easy to explore the surrounding area.We appreciate your feedback and hope to welcome you back in the future for another peaceful getaway!
Thank you so much for your kind and thoughtful review! We’re thrilled to hear that your experience was everything you hoped for—and more. It’s wonderful to know that our front desk team made such a positive impression; Michael and Merline will be especially happy to hear your kind words.We're also glad you enjoyed the food at the cabana, the well-kept grounds, and the beautiful beach setup. Providing a relaxing, worry-free stay is always our goal, and it means a lot to hear we succeeded.We truly appreciate your recommendation and hope to welcome you back for another memorable vacation soon!
Thank you for choosing Ocean Club East and for taking the time to share such a detailed and thoughtful review. We’re pleased to hear that you enjoyed the tranquility of our location, the beautiful beach, complimentary water activities, and the efforts of our housekeeping team. We’re glad those aspects contributed positively to your experience.We also genuinely appreciate your candid feedback regarding areas for improvement. Your comments about room maintenance and furnishing, food pricing, and service gaps are noted and taken seriously. We sincerely apologize for the inconvenience caused by the room issues and the lack of proactive service during your departure. These are not the standards we strive to uphold.We're actively reviewing internal training programs and property upkeep to ensure a more consistent guest experience. Your suggestions—such as better chaise lounge placement and more thorough check-in communication—are excellent and will be shared with our team as we work on improvements.Thank you again for helping us grow. We hope to have the opportunity to welcome you back for an even better stay.