Hello Ailona,As you noted, we are located directly on the beach here in Miami, and it's hard to beat our location! We are already becoming known for our friendly team members who make our guests feel right at home, and we're glad Andy took such good care of you at the pool. Come back soon!Warm regards,Zack Hay, Resort Manager
Hello,Greetings from Miami! We're so glad you loved our brand new, sparkling Andaz offering here at Midbeach! We, too, love our art collection, decor elements, and sense of style, and we can't wait to host you again.Until then!Warm regards,Zack Hay, Resort Manager
Hello Anca,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our Andaz property and had such positive interactions with our team—especially Sofia at the front desk. Your kind words about our staff and the cleanliness of the resort, including the pool and beach areas, truly mean a lot to us.We also appreciate your honest feedback regarding the spa. We're very sorry to hear that your experience there did not meet expectations. Your comments about the quality of service and the end-of-day appointment experience are concerning, and we will be reviewing this with our team. We agree that every guest should feel relaxed and welcomed, regardless of the time of their appointment.Thank you again for your valuable insights. We hope to welcome you back soon and provide an even better experience across the board.Warm regards,Zack Hay, Resort Manager