?Muchas gracias por compartir tu experiencia!Nos alegra muchísimo saber que Elena te hizo sentir como en casa; transmitiremos tus amables palabras, ya que sin duda le harán mucha ilusión. También agradecemos sinceramente tu comentario sobre la iluminación y el ambiente de los pasillos y la habitación. Tomamos nota de tu observación, ya que este tipo de sugerencias nos ayuda a seguir mejorando.Nos encantará darte la bienvenida de nuevo y ofrecerte una estancia aún más acogedora. ??Javier PérezQuality Manager
?Hola Alisa!Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you found the hotel new, clean, and comfortable, and that our team made you feel welcome. It’s also great to know you enjoyed the room and the overall stay.We sincerely apologize for the issues you encountered with the minibar and the complimentary water. This does not reflect our standards, and we will follow up with our housekeeping team to ensure this does not happen again.We also appreciate your comments regarding the smart TV connection. Our technical team has been informed and will update the system and codes so guests can fully enjoy all its features.Thank you again for helping us improve. We hope to have the opportunity to welcome you back and offer you an even better experience on your next visit.Javier PérezQuality Manager
Thank you so much for your kind review!We're delighted to hear that our team made your stay enjoyable and that you appreciated the convenient locationm just a short walk from the old town and with the mall and metro right downstairs.We hope to have the pleasure of welcoming you back soon! ??Javier PérezQuality Manager
Muchas gracias por compartir su opinión.Nos alegra saber que disfrutó de nuestra excelente ubicación, tan cercana al casco antiguo y a los principales puntos de interés de la ciudad, así como al centro comercial British Palace, con su amplia oferta de tiendas y restaurantes.También nos complace saber que pudo disfrutar de nuestra piscina y del bar en la azotea, espacios pensados para ofrecer momentos de relax y buenas vistas.Será un placer recibirle nuevamente muy pronto.Atentamente,Javier PérezQuality Manager
Dear Claudia, Thank you very much for taking the time to share your feedback.We're glad to hear you appreciated our convenient location near the metro and bus, as well as the quiet rooms, comfortable beds, and efficient air conditioning. We're also happy that you enjoyed having access to the rooftop pool, even if it's on the smaller side.Regarding the prices at the rooftop bar, we understand your observation. Our pricing reflects the quality of the products, service, and unique setting with panoramic views over the city. Nevertheless, we will take your comment into account as we continuously review our offerings.We hope to have the pleasure of welcoming you back again soon.Best regards,Javier PérezQuality Manager
Thank you for taking the time to share your detailed feedback.We’re glad to hear that you appreciated the hotel’s amenities following the recent renovation, including the new water dispenser, refrigerator, air conditioning, and especially the comfortable bedding. We're also pleased that our convenient location near the metro and major shopping centers contributed positively to your stay.We regret to hear that the size of the room and bathroom did not meet your expectations and that you were disturbed by false fire alarms — an issue we take seriously and are actively working to resolve. We also apologize for the missing kettle and understand how this may have been disappointing, especially if photos suggested otherwise.Your comments help us to improve, and we truly hope to have the opportunity to welcome you back for a more pleasant and comfortable experience.Best regards,Javier PérezQuality Manager
Thank you very much for your kind words!We’re delighted to hear that your room was very clean and tidy.We look forward to welcoming you back soon.Best regards,Javier PérezQuality Manager