Dear Mrs Elizabeth,Thank you for sharing your feedback. We are sincerely sorry to hear that the vibrant atmosphere of Palermo impacted your stay.As you noted regarding the view from Room 202, our property is located directly in the city's main square. This central location is highly appreciated by many of our guests precisely for its authenticity and the lively energy that makes Palermo so unique. To ensure our guests' comfort, we have equipped our rooms—especially those on the second floor—with high-quality soundproof double glazing and shutters designed to provide maximum insulation. Furthermore, we are sorry to hear that our breakfast did not fully meet your expectations. We value your feedback as an opportunity to refine our service; in this regard, we are pleased to share that a new breakfast concept will be introduced starting next spring.Wishing you an Happy 2026 we will be pleased to welcome you back in the future to offer and even more refined experience.Kind regards
Thank you for your positive review
Dear Mrs. Clark,Thank you for taking the time to share your feedback about your stay at Palazzo Sovrana. We appreciate your kind words and are glad you enjoyed your free upgrade.Regarding your comments, we would like to provide some clarification. Our hotel features traditional shutters on the exterior of the windows, which is a characteristic of the building's original architecture, dating back almost 200 years. While we have modernized the property, we have chosen to preserve this authentic element and during our check-in we always remember our guests to close then if they don't like to wake up with su light.Our partner café, offers a varied menu that allows guests to select from a range of options, with no restrictions. We work closely with them to ensure that our guests have access to a delightful breakfast experience.Regarding taxi services, there is a designated taxi station located just a minute's walk from our hotel (approximately 50 meters), providing convenient access to transportation.We hope this information helps to address your concerns, and we look forward to welcoming you back to Palazzo Sovrana in the future.Best regards,Palazzo Sovrana
Grazie di essere stato a Palazzo Sovrana
Grazie per le belle parole, grazie per essere stata a Palazzo Sovrana.
Thank you, it was a pleasure having you as our guests.
Grazie di essere stato a Palazo Sovrana
Grazie