Dear Sarah,Thank you for taking the time to leave a review of your recent stay with us at Casa de Las Artes, member of Meliá Collection.We're glad you enjoyed our elegant property, comfortable rooms, and delicious breakfast. We appreciate your feedback on hallway noise and are happy the wall insulation met your expectations. Our interior-facing rooms offer extra quiet for guests seeking peace.We look forward to welcoming you back in the future. All the best.Emilia M., Voice of Customer Coordinator
Dear Patricia, We would like to thank you for taking the time to share your observations on your recent stay at Casa de Las Artes, member of Meliá Collection.We're glad you enjoyed our breakfast and sauna. The room's decor and architecture are designed to blend comfort with the historic charm of Barrio de las Letras, despite limited space.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Emilia M. Voice of Customer Coordinator
Dear Joanne,Thank you for taking the time to share such a kind review with us about your stay with us at Casa de Las Artes, a member of Meliá Collection.We're delighted that the warmth of our team, the clean rooms, and the varied breakfast made your stay enjoyable. It's fantastic that the pool area added an extra touch of relaxation to your visit.We would love to welcome you back for another memorable stay.Best wishes,Emilia M., Voice of Customer Coordinator
Dear Sir,We would like to thank you for taking the time to share your observations on your recent stay at Casa de Las Artes, member of Meliá Collection.We appreciate your recognition of our high standards in room cleanliness and hotel maintenance.Thank you for acknowledging the quality of amenities provided in our accommodations.We understand your comments regarding the room dimensions, which are designed to maximize comfort within our historic building's architecture.Regarding your departure experience, we regret any inconvenience caused and will review our luggage assistance procedures.Our prime location in Barrio de las Letras offers guests easy access to Madrid's cultural treasures.We hope to have the opportunity of welcoming you back in the future. Best regards,Caroline P., Voice of Customer Coordinator
Dear guest,We appreciate the time you have taken to share your opinion on your recent experience at Casa de Las Artes, member of Meliá Collection.We are delighted that our team's friendly and helpful service made such a positive impression on your stay.It brings us great joy to know that you appreciated the cleanliness of our hotel and the comprehensive amenities we offer.We are thrilled that our prime location in the Barrio de las Letras provided such convenient access to Madrid's attractions and transportation.We look forward to welcoming you back.Kind regards,Laura L., Voice of Customer Coordinator
Dear guest, Thank you for taking the time to review your stay.We're delighted our spotless accommodations and contemporary design resonated with your sense of refined comfort. Your praise for the thoughtfully curated room amenities and wellness offerings like our thermal pool complex warms our artistic spirit. Knowing our prime location in the Barrio de las Letras served as your gateway to Madrid's cultural treasures completes this masterpiece of a review.We look forward to welcoming you back.Best wishes,Laura L., Voice of Customer Coordinator
Dear Mr. Meza,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.All of our rooms include a safe, discreetly integrated into the cabinet above the minibar, as part of our commitment to guest security and privacy. We regret that this detail was not clearly communicated during your visit.The wardrobe design is intentionally open, in line with the overall aesthetic of our rooms. We understand that this may not suit all preferences, and we sincerely appreciate your comment.We deeply regret not having earned your trust or conveyed our genuine commitment to the comfort and wellbeing of our guests. It would have meant a great deal to us to be aware of your concerns during your stay, as we would have done everything possible to assist you.If you would like to share any further thoughts about the service or facilities, I would be grateful to hear them. Should you ever consider giving us another opportunity, please feel free to contact us directly. We remain at your full disposal.Warm regards,Laura MartínezGuest Experience Manager
Dear Bennicka,On behalf of the whole team of Casa de las Artes, thank you very much for your kind words. We are delighted to hear that you enjoyed your stay, from the level of service and the room amenities to the breakfast and the special welcome touches. It is wonderful to know that these details made you feel truly cared for. We would be honoured to welcome you back in the future, either here or at one of our sister properties. Warm regards,Laura MartínezGuest Experience Manager
Dear Mariya, Thank you for sharing your feedback.We're delighted you enjoyed our breakfast selection in its panoramic setting - a culinary experience we've carefully crafted to honor Madrid's morning traditions.The Artist Suite's private terrace was designed as an intimate urban retreat, though we regret its city views didn't meet expectations given our central Barrio de las Letras location surrounded by historic low-rise buildings.It's heartening to know our team's service and the suite's comforts contributed to your overall memorable stay in this Golden Age-inspired sanctuary.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Emilia M., Voice of Customer Coordinator
Dear Guest, Thank you for sharing your review. We're delighted you appreciated our prime location in the Barrio de las Letras, perfect for exploring Madrid's cultural treasures. Our team takes pride in delivering attentive service while maintaining our distinctive artistic atmosphere. The Maché restaurant's breakfast selection aims to be a memorable start to each day, blending local flavors with creative presentation. Regarding our wellness area, we've designed the thermal pool as a social relaxation space within our art-inspired environment, though we understand preferences for more secluded options may vary. Our soundproofed rooms with Premium mattresses aim to provide restorative comfort after days spent discovering the Golden Age architecture surrounding us. We hope to have the pleasure of seeing you again in the future. Best wishes, Lara D., Voice of Customer Coordinator