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Villena Plaza by Wonderful Italy

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Guest（其他） 2025-10-01
Very bad check inn. No help from check in person. He was just interested in the turisttax, and even charge us for an extra day, but would no give a receipt for the payment, not possible. Only one key card to the room, that a problem when you are two persons. Extra key card not possible, but he could not care less. We were told to contact the chat for the company. I did that 3 times, but no reply. No cleaning of the room during our 3 days stay, not possible were we told. The safe was not fixed in the wall, you take it and walk out with it. I will not recommend this place, even the location is fairly good.
Guest（其他） 2025-09-01
Unfortunately, I wouldn’t recommend this place. While the location in Palermo is great, the experience was disappointing. No communication from the host before arrival, confusing check-in, and no direct contact number—just a company line that didn’t respond properly. The apartment was clean, but the shower felt neglected and the Wi-Fi barely worked. Climbing 72 steep stairs with luggage was a challenge, and overall, we felt completely unsupported during our stay. Great location, poor management.
酒店回復：
Thank you for your feedback. We are happy you appreciated the apartment's location. We are sorry that your experience was disappointing. Your comments are extremely important to us and we have used them to make improvements in the apartment. We are also actively reviewing our processes to ensure a smoother check-in and to provide a responsive point of contact for every guest, so we hope to welcome you again in one of our apartments to change your impression of us. The Wonderful Italy Team
Guest（其他） 2025-09-01
Super Das Hotel ist sehr zentral und gut gelegen. Sehr sauber und gute Kommunikation. Ich würde es jederzeit wieder buchen.
酒店回復：
Thank you for your feedback! We are really happy that you enjoyed your stay. We look forward to welcoming you back soon. Wonderful Italy Team
Guest（家庭旅游） 2025-09-01
Tiene 60 escalones para llegar a habitación, con valijas es imposible. área común carece de vajilla y cubiertos. ACLARAR SI LLEGA TARDE, DEBE PAGAR EXTRA PARA CHECK IN
酒店回復：
Thank you for your feedback. We are sorry that your experience did not meet your expectations. We would like to clarify that our listing states that there is no elevator. This information is included to ensure guests are aware of the stairs before booking. The listing also notes that a late check-in fee will be applied after a certain time, as is standard for many vacation rentals. We apologize if the common area did not have all the cutlery you needed. We are always working to improve the amenities in our properties and will use your comments to ensure it is well-equipped. We hope to host you again in order to make you change your mind about our service. The Wonderful Italy Team
Guest（Couple） 2025-06-01
Not great if you are not healthy to walk up and down a lengthy flight of stairs especially with luggage. And especially not a good option is you are keen on cleanliness and want bed/bath linen change every few days as it’s only done after each checkout….. so no clean towels or sheets for a 7 days stay.
酒店回復：
Thank you for your feedback, Jackie. We would like to clarify that our company does not operate as a hotel, so we provide each guest with a full set of 3 towels. Extra towels or linen changes are available upon request, with an additional fee. We hope to host you again in our apartments in order to make you change your mind about our service. The Wonderful Italy Team
Guest（情侶） 2025-06-01
Alles top; Hinweis: viele Treppenstufen zum Zimmer
Guest（家庭旅游） 2025-05-01
Ottima posizione.
酒店回復：
Grazie mille per il feedback, Fabio! Siamo felici che vi siate trovati bene e ci auguriamo di riavervi presto ospiti nei nostri appartamenti. Il Team di Wonderful Italy
Guest（其他） 2025-05-01
Zimmer OK, gute Lage, Rezeption nicht immer besetzt, steile Treppen, kein Lift
酒店回復：
Thank you for your feedback, Jan! We are really happy that you enjoyed your stay. We look forward to welcoming you back soon. Wonderful Italy Team
Guest（Other） 2025-03-01
Nice and beautiful rooms Nice place, comfortable, clean and beautiful rooms. You don’t need to take any transport to visit the places, everything is within walking distance (max. 20 min. Walking) One thing that you should know is that there is no lift and the place is quite noisy till 12am.
酒店回復：
Thank you for your feedback, Tea! We are really happy that you enjoyed your stay. We look forward to welcoming you back soon. Wonderful Italy Team
Guest（Other） 2024-09-01
Authentic and central lovely accommodation One of the oldest buildings in Palermo, enter through a tiny door in the wall. Authentic and very central, close to everything. 71 stairs to climb to our room so not for little or old ones first night in Sicily felt really at home
酒店回復：
Thank you for your feedback, Nicole Marie! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team

維萊納廣場預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+39-02-80889702 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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維萊納廣場地址：西西里大區 · 巴勒莫 · · Vicolo Marotta n.5 Piano 4°, 90134 巴勒莫, 西西里大區, 意大利

維萊納廣場 ◎ Villena Plaza by Wonderful Italy
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客戶評價 由實住客人提供的真實點評

Guest（其他） 2025-10-01

Guest（其他） 2025-09-01

Guest（其他） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（Couple） 2025-06-01

Guest（情侶） 2025-06-01

Guest（家庭旅游） 2025-05-01

Guest（其他） 2025-05-01

Guest（Other） 2025-03-01

Guest（Other） 2024-09-01

客戶評價由實住客人提供的真實點評