Dear Sir or Madam, we are very sorry for this experience. I did not understand very well which door did not open for you? You entered the hotel and the room you reserved at 10:15 a.m., a few hours before the official check-in, which is after 3:00 p.m. I gave you a recommendation of good restaurants that you were looking for and I gave you a business card for a taxi. I was also ready to call you a taxi in the morning, but you left earlier, it was not difficult for me to do that for you.Location of the hotel is in ceter of city 5minutes walk from pedestrian street.