Dear Sir, Namaskaram!!! Warm greetings from all the team at Park Inn and Suites Thrissur. On behalf of the management of Park Inn and Suites Thrissur, I would like to thank you for staying with us. We strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again would like to submit and apology. I would urge you to please treat this as one of experience and would assure you best of service in future. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Anto Thomas General Manager.