客戶評價
由實住客人提供的真實點評
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房間裝飾很有品質，非常喜歡它的壁紙和瓷磚。工作人員親切周到。地理位置優越。離普拉多博物館步行幾分鐘，每天都可以去免費夜場看心儀的作品。
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Excellent Breakfast and amazing team at the check in counter
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The breakfast offers lots of choices. The room was clean but pricy. The location is good, only 5 mins walk from the art museum. The sound of shutting doors and windows was too loud. There should be some kind of buffer for the windows and doors. Overall, not worth it.
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The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled.
The breakfast area and service were good but could use some improvement, both in organization and attentiveness.
Concierge service was good.
All front desk staff, bellboys, and door staff were excellent.
Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations.
This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests!
I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this.
While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.
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Everything was perfect really
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A lovely stay overall. The concierge team in particular was most helpful and effective.
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We stayed at this hotel for three nights, and from the very first night our experience was disappointing. We arrived late at night and got out of the taxi in front of the hotel, but there was no one to assist us with our luggage. When I went inside, there was only one receptionist, who was busy with other guests and did not acknowledge us at all. I had to go back outside, and we were forced to unload our luggage ourselves. However, there were stairs at the entrance, making it impossible for us to carry the luggage on our own. For a five-star hotel charging such high nightly rates, the complete lack of even the most basic welcome service was extremely frustrating.
After a long wait, someone finally came outside. I informed them that our luggage was still outside, and although they tried to call for assistance, no one came. Eventually, that person had to carry the luggage themselves. The check-in process that followed was equally disappointing—there was no smile, no warmth, and no sense of hospitality. In a five-star hotel, we expected a professional and welcoming attitude, but instead encountered indifference from the very beginning.
Unfortunately, the breakfast experience was no better. For all three days, exactly the same food was served, with no variation whatsoever. The selection was already very limited. Moreover, the chef preparing eggs used the same pan and the same spoon for all orders. As a vegetarian with mushroom and onion allergies, this made the breakfast completely unsuitable for me. A service that fails to consider dietary restrictions and allergies cannot be considered acceptable, especially in a hotel of this supposed standard.
On the first day, staff tried to seat us at a side table with a white tablecloth, which we declined. On the second day, despite having our phone and room card clearly on the table, staff attempted to clear our table and placed other guests’ dirty plates on it. The staff seemed to actively avoid eye contact, as if trying not to be approached. There were many employees present, yet none appeared to be effective or attentive. The service was extremely poor—honestly, unacceptable.
This hotel does not deserve the price it charges. We paid a total of €1,100 for three nights, yet received service that was nowhere near worth the cost.
The room itself was actually very nice and comfortable. However, the bathroom lacked even the most basic amenities—no toothbrush, no personal care items at all. I called and requested the necessary items, but only one of each was delivered, despite the room being for two people. The following day, I called again and specifically asked for amenities for two guests; once again, only one set was delivered. At that point, I gave up and went to a nearby store to purchase what we needed myself.
In summary, while the room was comfortable and well-designed, paying such a high price naturally comes with expectations of proper service. Unfortunately, the service throughout our stay was extremely poor and, at times, genuinely infuriating.
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超級贊，地理位置好，酒店奢華，前臺服務到位，早飯的西班牙火腿精致且可口，晚上夜床做好后還有床頭巧克力和盒裝水。
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Great hotel in perfect place.
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This hotel is simply amazing.
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馬德里皇宮豪華精選酒店預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+34-91-3608000 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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馬德里皇宮豪華精選酒店地址：馬德里自治區 · 馬德里 · · Plaza de las Cortes, 7, 28014 馬德里, 馬德里自治區, 西班牙
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