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亚利桑那比尔特莫华尔道夫度假酒店 - 凤凰城

Arizona Biltmore, Lxr Hotels & Resorts

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Guest（Other） 2026-01-01
Great property, super friendly staff, access to restaurants on camelback really easy, looking forward to coming back when it's a little
Guest（Family） 2026-01-01
Very nice property. Staff were first class. Food was good some things were very good like the smoked brisket.
Guest（Family） 2026-01-01
The process took too long. There are not enough personnel for the number of guests. The room had terrible stench, which intensifies with air conditioning.
酒店回复：
Thank you for taking the time to share your experience. We’re sorry to hear that the arrival process felt prolonged, and your feedback has been shared for review, as maintaining an elevated, welcoming environment remains a priority. Also, we will have our housekeeping and maintenance teams work to identify and correct any issues with our accommodations as quickly as possible. We appreciate you bringing these matters to our attention and hope to welcome you back in the future for a more refined and seamless experience. The Arizona Biltmore Team
Guest（Other） 2026-01-01
This hotel is outstanding in architecture, ambiance and excellent service. You relax the moment you arrive. Clean, beautiful rooms. Excellent food and service. I highly recommend.
酒店回复：
Thank you for choosing to stay with us! We’re delighted that the architecture, ambiance, and service at Arizona Biltmore resonated with you. It’s wonderful to know the sense of relaxation, elevated accommodations, and refined dining made such a lasting impression from the moment you arrived. Your recommendation means a great deal, and we look forward to welcoming you back to our iconic and historic setting.The Arizona Biltmore Team
Guest（Other） 2026-01-01
Really nice. Clean. Alycia the concierge made us feel very welcome. Classic old school resort but well maintained. Big property that has areas of activity and areas of peace. One our favorite resorts of all the nice places we've stayed.
酒店回复：
Dear Valued Guest,Your wonderful feedback truly brightened our day! We are absolutely delighted to have received your perfect rating following your recent stay at Arizona Biltmore. It’s fantastic to hear that you appreciated our resort's beauty, cleanliness, and the harmonious balance of resort activities and tranquil spaces. We are especially thrilled that Alycia at the concierge provided you with such a warm welcome. Your compliments will undoubtedly be shared with her. Thank you for taking the time to share your thoughts. We genuinely look forward to welcoming you back for another unforgettable stay. The Arizona Biltmore Team
Guest（情侣） 2025-11-01
A beautiful, historic, unique hotel however I found the prices exorbitant! Two drinks at the bar were over $50USD ($70 CAN)! And as we enjoyed the premises prior to checking out my 2 scoops of ice cream cost US$21/C$30! Just 2 regular scoops!! Parking was expensive as well with self parking around US$28 and valet parking (which was exceptionally good) US$35. The waterslide was absolutely amazing for kids over the age of 8ish (it’s big and fun!). Pools were great but if you are staying during the winter months and it is a bit cool, hot tubs or a few and far apart and crowded. Even though we paid a resort fee, Tennis was US$40 an hour even though we brought our own equipment. It was definitely an experience and if money is not an issue I guarantee you will enjoy! I just struggled with the exorbitant cost at every turn.
酒店回复：
Thank you for sharing your experience. We're glad you enjoyed our unique historic charm and the pool area. We understand that pricing is an important factor when choosing accommodations, and we strive to provide value in the services and amenities we offer. Your comments are appreciated and will be taken into consideration as we continue to evaluate our pricing and offerings. We truly appreciate your perspective and hope to have the opportunity to welcome you back to Arizona Biltmore for another overall pleasant visit in the future! The Arizona Biltmore Team
Guest（家庭旅游） 2025-09-01
The grounds were beautiful. I was very dissatisfied with the check in process. The rep did not explain the breakfast credit and said that I would have to ask the restaurant. When I got to McArthurs to ask, they referred me back to the front desk. At check out, I realized that they never even gave me the breakfast credits and also overcharged me for the resort fees for both nights. I had to spend a lot of time to get the situation resolved which left a very bad taste in my mouth. This is something that I have never experienced and would not expect at a 5 star hotel.
酒店回复：
Dear Ry,Thank you for taking the time to share your experience. While we're glad you enjoyed the beauty of our grounds, we sincerely apologize for any confusion and inconvenience you faced during check-in and with the breakfast credit. What you have described is not the level of service we strive to provide. Rest assured, we'll address your feedback with both our front office and restaurant teams to ensure clearer communication and proper follow-through going forward. We value your input and hope to welcome you back in the future for a more seamless visit.The Arizona Biltmore Team
Guest（其他） 2025-09-01
My wife and I just returned from what was supposed to be a 4-day vacation at the Biltmore, but it was so incredible we ended up extending our stay for a fifth day! From start to finish, this resort exceeded our expectations in almost every way. Our room was absolutely perfect spacious, clean, and beautifully appointed. It was a true sanctuary after our fun filled days. And speaking of fun, we took full advantage of the amenities. The adult pool was a peaceful oasis, and we loved the variety of food options available on-site. Every meal was a delight. The bars were a highlight! The bartenders were not only friendly but truly skilled, crafting delicious and creative drinks. The service throughout the entire property was consistently warm and attentive, making us feel so welcome. We're normally not the biggest gym rats on vacation, but the fitness center was so well-equipped we actually looked forward to our workouts. The pickleball courts were an absolute blast and added a fun, active element to our days. And the spa! What a gem. The services were spectacular, and we found the pricing to be very reasonable for the quality of the treatments. Now, for complete transparency, the in-room TVs were down for the first two days of our stay. While we would have enjoyed winding down with a movie, honestly? It barely put a dent in our experience.
酒店回复：
Dear Carlos,Thank you for sharing your wonderful experience! We’re thrilled to hear that your stay exceeded expectations and that you extended your vacation to enjoy everything our resort has to offer. It’s fantastic that you deemed your room comfortable and peaceful, and appreciated our wonderful amenities. We appreciate your patience regarding the in-room TVs and are glad it didn’t detract from your stay. We can’t wait to welcome you and your wife back to Arizona Biltmore for another memorable getaway.The Arizona Biltmore Team
Guest（其他） 2025-08-01
The Biltmore is everything I knew it would be. As a lifelong Az resident, I have known about the Biltmore all my life. It did not disappoint. Fabulous facility, great people, incredible food. My wife and I are already planning our next stay.
酒店回复：
Dear Michael,Thank you for your excellent review! We're thrilled our resort lived up to your longtime expectations thanks to our fabulous facilities, top-notch team, and incredible cuisine. It’s wonderful that you’re already planning your next stay, and we can’t wait to welcome you and your wife back in the future.The Arizona Biltmore Team
Guest（其他） 2025-08-01
First Stay The food at Renata’s Hearth was excellent. They were very accommodating with my son’s dinner, which was very appreciated. The servers were also great incredible. The food by the pool was good. I will say, the adult beverage pricing was exorbitant. I think $28 for a glass of Pinot Grigio is a bit much. I’ll also add- the family pool was extremely crowded. You really had to fight for a seat. It was disappointing that many of the people by the pool were day pass holder and not resort guests.
酒店回复：
Thank you for taking the time to share your experience. We’re thrilled to hear that Renata’s Hearth exceeded your expectations and that our team was able to accommodate your son’s dinner. Our staff truly enjoys making every guest feel cared for. We appreciate your feedback regarding adult beverage pricing and the family pool crowding. We understand how important a relaxing pool experience is and will share your observations with the team to explore ways to improve the experience for our resort guests. While we're happy you enjoyed your first stay at Arizona Biltmore, we look forward to impressing you further on future visits.The Arizona Biltmore Team

亚利桑那比尔特莫华尔道夫度假酒店 - 凤凰城预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

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亚利桑那比尔特莫华尔道夫度假酒店 - 凤凰城地址：亚利桑那州 · 凤凰城 · · 2400 E Missouri Ave, 85016 凤凰城, 亚利桑那州, 美国

亚利桑那比尔特莫华尔道夫度假酒店 - 凤凰城 ◎ Arizona Biltmore, Lxr Hotels & Resorts
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亚利桑那比尔特莫华尔道夫度假酒店 - 凤凰城

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（情侣） 2025-11-01

Guest（家庭旅游） 2025-09-01

Guest（其他） 2025-09-01

Guest（其他） 2025-08-01

Guest（其他） 2025-08-01

客户评价由实住客人提供的真实点评