客户评价
由实住客人提供的真实点评
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You can book it with your eyes closed. We stayed during peak season in April, and it was almost fully booked. All the rooms are private villas, offering great privacy. The restaurant serves freshly cooked and grilled food at all times, and the staff are impressively fast to handle the high volume of guests.
The buffet was genuinely delicious — definitely above average by Egypt standards. If you’re into diving, you don’t even need to take a boat out. Right on the hotel’s beach, there’s a free coral reserve where you can see coral, jellyfish, tons of colorful fish, and even huge schools of fish swirling around you. The hotel also has its own diving center for deep dives.
There’s a small water park right outside the villa rooms, and all the hotel bars serve drinks 24/7. As Asian travelers, we didn’t experience any discrimination — not overly warm service, but definitely respectful and neutral.
There’s also an infinity pool on the cliffside that’s perfect for photos, and the resort has its own shopping street.
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As a guest who chose your hotel based on its advertised luxury standards, the systemic service failures and unethical practices encountered have caused significant distress. Below is a detailed account of the issues:
1. Airport Transfer Fraud & Negligent Handling
Failure to Respond to Pre-Arrival Communications
Upon arrival, an individual falsely claiming to be your "authorized driver" coerced me into paying USD 50
2. Fraudulent Charges by Water Sports Department
Breach of "All-Inclusive" VIP Boat Tour Agreement
The pre-booked VIP boat tour EUR 800 “All Inclusive” However, upon disembarking, your team demanded an additional EUR400 for onboard photos, threatening to withhold our belongings unless paid.
Predatory Pricing
The photo fee (equivalent to 50% of the boat tour cost) constitutes exploitative pricing under Egyptian consumer protection laws.
3. Unacceptable Room Conditions & Facility Mismanagement
Room Assignment Failure
My reserved Twin Bed Room was switched to a King Bed Room without prior notice or consent.
Hygiene and Maintenance Negligence
Day 1: Missing basic toiletries despite repeated requests.
Day 2: The replacement room had broken plumbing: the shower alternated scalding hot and freezing cold water, resulting in respiratory illness (medical report attached as Exhibit 5).
Unlawful Pool Access Restriction
Staff forcibly prohibited me from using the pool during posted operating hours, refusing to provide written policy documentation.
4. Breach of Commitment to Accountability
Duty Manager verbally pledged a "written resolution" As of today, no response has been received.
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我的紫色小包落在了酒店，而且不是在房间，在外面无边泳池附近拍照时放在椅子上，好心疼，里面有刚刚买的手链和自己以前的项链，还有一个黑色充电宝，如果有人捡到送到酒店的失物招领，希望酒店能跟我联系，我会付运费。
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前台服务很差，入住的时候让非凡国际等了很久，别人来了就马上办理。问另一个前台酒店的价格，也让非凡国际等了很久，也不告诉价格，让非凡国际去别的平台定，非常傲慢无礼，服务配不上这么高的价格。
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礁石绿洲蓝湾水疗度假村预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+20-693602900 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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礁石绿洲蓝湾水疗度假村地址：南西奈省 · 沙姆沙伊赫 · · Second Sharm Al Shiekh, 沙姆沙伊赫, 南西奈省, 埃及
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