客戶評價
由實住客人提供的真實點評
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You can book it with your eyes closed. We stayed during peak season in April, and it was almost fully booked. All the rooms are private villas, offering great privacy. The restaurant serves freshly cooked and grilled food at all times, and the staff are impressively fast to handle the high volume of guests.
The buffet was genuinely delicious — definitely above average by Egypt standards. If you’re into diving, you don’t even need to take a boat out. Right on the hotel’s beach, there’s a free coral reserve where you can see coral, jellyfish, tons of colorful fish, and even huge schools of fish swirling around you. The hotel also has its own diving center for deep dives.
There’s a small water park right outside the villa rooms, and all the hotel bars serve drinks 24/7. As Asian travelers, we didn’t experience any discrimination — not overly warm service, but definitely respectful and neutral.
There’s also an infinity pool on the cliffside that’s perfect for photos, and the resort has its own shopping street.
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As a guest who chose your hotel based on its advertised luxury standards, the systemic service failures and unethical practices encountered have caused significant distress. Below is a detailed account of the issues:
1. Airport Transfer Fraud & Negligent Handling
Failure to Respond to Pre-Arrival Communications
Upon arrival, an individual falsely claiming to be your "authorized driver" coerced me into paying USD 50
2. Fraudulent Charges by Water Sports Department
Breach of "All-Inclusive" VIP Boat Tour Agreement
The pre-booked VIP boat tour EUR 800 “All Inclusive” However, upon disembarking, your team demanded an additional EUR400 for onboard photos, threatening to withhold our belongings unless paid.
Predatory Pricing
The photo fee (equivalent to 50% of the boat tour cost) constitutes exploitative pricing under Egyptian consumer protection laws.
3. Unacceptable Room Conditions & Facility Mismanagement
Room Assignment Failure
My reserved Twin Bed Room was switched to a King Bed Room without prior notice or consent.
Hygiene and Maintenance Negligence
Day 1: Missing basic toiletries despite repeated requests.
Day 2: The replacement room had broken plumbing: the shower alternated scalding hot and freezing cold water, resulting in respiratory illness (medical report attached as Exhibit 5).
Unlawful Pool Access Restriction
Staff forcibly prohibited me from using the pool during posted operating hours, refusing to provide written policy documentation.
4. Breach of Commitment to Accountability
Duty Manager verbally pledged a "written resolution" As of today, no response has been received.
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我的紫色小包落在了酒店，而且不是在房間，在外面無邊泳池附近拍照時放在椅子上，好心疼，里面有剛剛買的手鏈和自己以前的項鏈，還有一個黑色充電寶，如果有人撿到送到酒店的失物招領，希望酒店能跟我聯系，我會付運費。
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前臺服務很差，入住的時候讓非凡国际等了很久，別人來了就馬上辦理。問另一個前臺酒店的價格，也讓非凡国际等了很久，也不告訴價格，讓非凡国际去別的平臺定，非常傲慢無禮，服務配不上這么高的價格。
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礁石綠洲藍灣水療度假村預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+20-693602900 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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礁石綠洲藍灣水療度假村地址：南西奈省 · 沙姆沙伊赫 · · Second Sharm Al Shiekh, 沙姆沙伊赫, 南西奈省, 埃及
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