We appreciate you sharing this feedback. It’s good to know the cleanliness and the service from our staff left a positive impression. At the same time, the issue you experienced with the HVAC system and the unexpected noise is certainly not the standard we aim to provide. Your comments about the system’s condition and the overall value, including the destination fee, are important and will be reviewed with our team.Thank you for taking the time to let us know — it helps us improve the experience for future stays.
Thank you for sharing such detailed feedback. We’re sorry to hear that the bedding and room furnishings did not meet your expectations, and we appreciate you pointing out the areas that need attention. Your comments about the pillows, bedding, and armchair upholstery are valuable and will be shared with our team so we can work on improving the overall comfort and condition of the rooms.At the same time, we’re glad to know you enjoyed the direct access to the Galleria Mall and that our breakfast and restaurant staff made a positive impression with their friendly and helpful service.We truly appreciate your honesty and hope we’ll have the opportunity to offer you a much better experience in the future.
Thank you for sharing your feedback. I am very sorry to hear that your experience did not meet expectations and that you encountered issues with both the view and the service. We appreciate the time you took to let us know about your stay. Your observations are important to us, and we will review them carefully with our team to make improvements. We hope you might consider giving us another opportunity in the future to provide a much better experience.
We are grateful for your feedback. We apologize for the inconvenience and will take steps to ensure a better stay next time.
Thank you for sharing your feedback. We regret that the destination fee left you feeling dissatisfied with your stay. We understand how important transparency is when it comes to charges, and we apologize that this impacted your overall impression of our property.Your comments have been shared with our leadership team to ensure we continue to evaluate how fees are communicated and experienced by our guests. We appreciate you taking the time to let us know and hope we may have the opportunity to provide you with a more positive visit in the future.
Thank you for the wonderful feedback. We're delighted to hear you enjoyed the modern updates and the convenience of being connected to the Galleria. Free parking and nearby dining are definitely perks, and we're especially glad our restaurant team made a great impression. We look forward to welcoming you back soon!
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. This is not the level of service we aim to provide, and we will review your comments with our team to ensure improvements are made.
Thank you for your wonderful feedback! We're glad you enjoyed the convenience of our location, the direct access to the mall, and the overall atmosphere of the hotel. We look forward to welcoming you back for another great stay!