Dear Guest,Thank you so much for your outstanding ratings!We are delighted to know that we met your expectations.We look forward to welcoming you back to our little island paradise!Kind Regards,Karin van ZylGeneral ManagerSoneva Jani
Dear Guest,Warm greetings from Soneva Jani.Thank you for your feedback. We’re delighted you enjoyed our 24-hour ice cream bar, all-day salad options and the Monday sunset cocktail hour with barbecue snacks. We look forward to welcoming you back for another enjoyable stay.Kind regards,Karin van ZylGeneral ManagerSoneva Jani
Dear Svj, Warm greetings from Soneva Jani.Thank you for your outstanding ratings and kind words. Your feedback means a lot to us and we look forward to welcoming you back again soon.Warm regards,Karin van ZylGeneral ManagerSoneva Jani
Dear Guest, Warm greetings from Soneva Jani.Thank you for taking the time to share your recent experience with us.We are truly grateful for your kind words regarding our villa accommodations and the positive impression you had upon your arrival to the island. However, we are deeply sorry to learn that certain aspects of your stay did not meet your expectations.Please accept our sincerest apologies for the inconveniences you encountered. Your feedback is extremely valuable to us and has been shared with the relevant teams for immediate review and improvement.We particularly regret that the guidance provided by our team during your airport transfer made you feel uncomfortable. This is certainly not the level of service we strive for, and we will be re-evaluating our procedures and training to ensure all guests are welcomed and assisted with the attentiveness, warmth, and professionalism that define Soneva.Regarding your comments on the resort’s entertainment and culinary offerings, we understand that tastes and preferences vary, and we’re sorry that we did not fully meet your expectations in these areas. Your insights are appreciated and will help us as we continue to refine and evolve the guest experience.We sincerely hope to have the opportunity to welcome you back in the future and to provide a stay that truly reflects the high standards we are known for.Have a great day.Best regards,Saji Rappai Resort ManagerSoneva JaniMedhufaru Island, Noonu Atoll, Republic of Maldives
Dear Guest, Warm greetings from Soneva Jani. Thank you for taking the time to share your feedback with us. We are delighted to know you enjoyed the beauty of the sea and your overall stay with us. We regret any inconvenience caused by mosquitoes and appreciate your understanding as we continue our efforts to minimize their presence in our natural setting. As for the food pricing, kindly be informed that we strive to ensure the quality and uniqueness of our experiences reflect fair value.It was our pleasure to host you and we look forward to welcoming you back for an even more memorable experience. Kind regards,Karin van ZylGeneral ManagerSoneva Jani
Dear Mr. Wang,Thank you for taking the time to share your kind words with us. I'm truly pleased to know that you enjoyed the privacy and the warm, friendly service provided by our team during your stay.We take great pride in offering our guests a serene and welcoming experience, and your feedback is a lovely reminder that we are on the right path.We look forward to the pleasure of welcoming you back to Soneva Jani in the near future.Warm regards,Karin Van ZylGeneral ManagerSoneva Jani
Dear baobeiji,Greetings from Soneva Jani Resort.Thank you for choosing our resort for your friend, We make sure they will have a most comfortable and memorable stay with us.