Dear Guest,Thank you for taking the time to share your feedback. While I’m glad to hear that you found our hotel facilities and laundry service satisfactory, I apologize for any inconvenience caused by the condition of the room facilities.We understand that the appearance and functionality of our rooms are crucial to our guests’ experience. We are continuously working on improving and updating our facilities to ensure a comfortable stay for all our guests. Your comments regarding the room conditions and renovation timeline have been noted and will be taken into consideration for our ongoing improvements.We appreciate your feedback and hope to welcome you back in the future, providing you with a more refreshed and enhanced experience.Best regards,Gilles NicolasGeneral Manager
Dear yftrip,Thank you for sharing your candid feedback. I’m truly sorry to hear that your stay did not meet expectations, particularly regarding the room condition, signage, and overall accessibility. Your comfort and satisfaction are important to us, and I apologize for any inconvenience you experienced during your visit.We take your comments seriously and will address these concerns with our team to improve the clarity of our signage and ensure our rooms meet the highest standards of comfort. We value your insights and regret that we were unable to provide the experience you deserved.Thank you again for your feedback, and I hope we have the opportunity to welcome you back and provide you with a more positive experience.Warm regards,Gilles NicolasGeneral Manager
Dear Rabindra,Thank you for your positive feedback! I'm delighted to hear that you found our hotel to be in the best location and that your overall experience was excellent. We look forward to welcoming you back for another great stay!Warm regards,Gilles NicolasGeneral Manager
Dear nnek,Thank you for sharing your experience with us! We’re pleased to hear that you enjoyed both breakfast and dinner, and that you found the pool and sauna very comfortable. It’s also great to know that our convenient location near the metro added to your stay.We look forward to welcoming you back for another enjoyable visit in the future!Warm regards,Gilles NicolasGeneral Manag
Dear Guest,Thank you for sharing your feedback. I’m sorry to hear that your initial room was noisy and that your stay didn’t start as smoothly as we would have hoped. However, I’m glad our front desk team could assist with a room change to improve your experience.We appreciate your patience and hope to have the chance to welcome you back for a more peaceful and enjoyable stay in the future.Warm regards,Gilles NicolasGeneral Manager
Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our central location, cleanliness, and the quality of our restaurants. It’s also wonderful to know that our staff’s politeness left a positive impression on you.We look forward to welcoming you back soon for another enjoyable stay!Best regards,Gilles NicolasGeneral Manager
Dear Jinyongjunzailushang, Thank you for your positive review. We are pleased to hear that you found our location convenient, especially being near the airport. It is great to know that our proximity added to the ease of your travel experience. We look forward to welcoming you back soon.Best regards,Gilles NicolasGeneral Manager
Dear mathkor, I'm glad to hear you loved the room! A great room can make all the difference in ensuring a comfortable and memorable stay. If there's anything specific that stood out about the room, I'd love to hear more! - Gilles Nicolas, General Manager
Dear Guest, Thank you for your positive feedback! We're glad to hear that you enjoyed the quality of our offerings and the service provided by our staff. Providing excellent service and top-quality products is our priority, and we're delighted that we met your expectations.If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely,Gilles Nicolas, General Manager