Dear Valued Guest,Thank you for your kind feedback. I’m delighted to hear that you enjoyed the convenience, cleanliness, comfort, and breakfast variety during your stay. It’s wonderful to know you consider us one of the better options in Qatar.We truly appreciate your support and look forward to welcoming you back again on your next visit!Warm regards,Gilles NicolasGeneral Manager
Dear Mansoor Nasir,Thank you for your kind feedback and for highlighting the aspects you enjoyed, especially our breakfast and overall experience. I’m pleased to hear that most of your stay was very good.I also appreciate your honest comment regarding the smell in the rooms and corridors. We understand how important a fresh and comfortable environment is, and your suggestion about replacing carpets with tiles is well noted. We will certainly take this into consideration as we continue to enhance our guest experience.We look forward to welcoming you back and providing an even better stay in the future.Warm regards,Gilles NicolasGeneral Manager
Dear Shamoying, Thank you for sharing your feedback. While we’re glad to hear that you found our service to be good, we sincerely regret that the quality of disposable amenities did not meet your expectations. Your concerns about the toiletries and razor quality are taken seriously, and we appreciate you bringing this to our attention.We adhere to IHG standards, and we will review and address the issue to ensure that our amenities meet the expected quality. Your comfort and satisfaction are important to us, and we truly value your input as it helps us improve.We apologize for any inconvenience caused and hope to have the opportunity to provide you with a much better experience in the future.Best regards,Gilles NicolasGeneral Manager
Dear JUNG DO HUR,Thank you for your wonderful feedback! We’re delighted to hear that you found the bed fantastic and that it helped you unwind after a long trip. It’s great to know you enjoyed soaking in the bathtub, relaxing by the pool, and savoring the coffee at our restaurant.Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for another relaxing stay. If there’s anything we can do to make your next visit even more special, please let us know!Warm regards,Gilles NicolasGeneral Manager
Dear Guest,Thank you for taking the time to share your feedback. While I’m glad to hear that you found our hotel facilities and laundry service satisfactory, I apologize for any inconvenience caused by the condition of the room facilities.We understand that the appearance and functionality of our rooms are crucial to our guests’ experience. We are continuously working on improving and updating our facilities to ensure a comfortable stay for all our guests. Your comments regarding the room conditions and renovation timeline have been noted and will be taken into consideration for our ongoing improvements.We appreciate your feedback and hope to welcome you back in the future, providing you with a more refreshed and enhanced experience.Best regards,Gilles NicolasGeneral Manager
Dear yftrip,Thank you for sharing your candid feedback. I’m truly sorry to hear that your stay did not meet expectations, particularly regarding the room condition, signage, and overall accessibility. Your comfort and satisfaction are important to us, and I apologize for any inconvenience you experienced during your visit.We take your comments seriously and will address these concerns with our team to improve the clarity of our signage and ensure our rooms meet the highest standards of comfort. We value your insights and regret that we were unable to provide the experience you deserved.Thank you again for your feedback, and I hope we have the opportunity to welcome you back and provide you with a more positive experience.Warm regards,Gilles NicolasGeneral Manager
Dear Rabindra,Thank you for your positive feedback! I'm delighted to hear that you found our hotel to be in the best location and that your overall experience was excellent. We look forward to welcoming you back for another great stay!Warm regards,Gilles NicolasGeneral Manager
Dear nnek,Thank you for sharing your experience with us! We’re pleased to hear that you enjoyed both breakfast and dinner, and that you found the pool and sauna very comfortable. It’s also great to know that our convenient location near the metro added to your stay.We look forward to welcoming you back for another enjoyable visit in the future!Warm regards,Gilles NicolasGeneral Manag
Dear Guest,Thank you for sharing your feedback. I’m sorry to hear that your initial room was noisy and that your stay didn’t start as smoothly as we would have hoped. However, I’m glad our front desk team could assist with a room change to improve your experience.We appreciate your patience and hope to have the chance to welcome you back for a more peaceful and enjoyable stay in the future.Warm regards,Gilles NicolasGeneral Manager
Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our central location, cleanliness, and the quality of our restaurants. It’s also wonderful to know that our staff’s politeness left a positive impression on you.We look forward to welcoming you back soon for another enjoyable stay!Best regards,Gilles NicolasGeneral Manager