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迈阿密海滩里维埃拉酒店

Riviera Hotel South Beach

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Guest（Couple） 2026-02-01
To begin, the staff at the front desk is absolutely deplorable. We were in a building separate from the building where the lobby is and they continued to give us keys that did not work on our room door. After the third attempt, I tried calling the desk and as like every other time before with calling the front desk, no one answers. Then walking back to the front desk for the fourth time to get replacement room keycards, Nelson was absolutely rude and unhelpful. In addition upon our check-in, we found that the hot water faucet handle on our bathroom sink was nonfunctional. We told them at the front desk and told housekeeping every single day that we had no hot water from the bathroom sink. Yet, as with everything else, they were non-responsive and we never had hot water from the bathroom sink. Bottom line, I would avoid this hotel at all costs.
酒店回复：
We are very sorry to hear about your experience, Tige, and sincerely apologize for the multiple issues you encountered during your stay. We understand how frustrating it must have been to repeatedly deal with malfunctioning room keys, an unresponsive front desk, and a broken bathroom faucet without hot water, especially when these problems were reported multiple times without resolution. This is not the level of service or maintenance we strive to provide, and your feedback has been shared with our management team for immediate review and corrective action. We regret the inconvenience and frustration this caused and appreciate you bringing these concerns to our attention.
Guest（Couple） 2026-01-01
Getting into the hotel was a little confusing because they have 2 buidings on the same street and across from eachother. Luckily, a guy who was entering into the building that I was trying to get into told me to go across the street. There was another couple who was also confused so it all worked out. Checking in was stressful because I was on the plane when it was communicated to me that the property does not accept AMEX. Luckily my partner jumped in to save the day. I had been calling the hotel all week but they did not answer their phone. Another nuisance was that I was not provided with my breakfast vouchers upon check in. I checked in at around 10pm so I was told I had to wake up at 7:30 am to get my vouchers. The room was ok...it was not stocked so all we had was a fridge & we did not have a phone so I had to roam to make local calls. Other than that it was a lovely stay. There were many food options and the beach was relatively close by. You could walk or jump on free tram to get there. The hotel had a nice roof top pool with loungers which was nice. We had a balcony facing the main street & the hotel had a daily free happy hour where we could get a free drink. I would definitely return again. Overall Id rate my experience an 8/10.
酒店回复：
Thank you for sharing your detailed feedback, Anghela. We are glad to hear that, overall, you had a lovely stay and enjoyed the rooftop pool, balcony, daily happy hour, nearby food options, and convenient access to the beach. We apologize for the initial confusion with the buildings, the difficulty reaching the hotel by phone, the check-in challenges regarding AMEX, and the breakfast vouchers. Your comments about the room amenities and communication have been shared with management to help improve the guest experience. We appreciate your feedback and look forward to welcoming you back again.
Guest（Couple） 2026-01-01
Very good location for us since relatively quiet location one block off Collins Ave. It is 10-20 minute walk to nearby parks and venues like Botanical Gardens, Collins Park and 2 blocks from the beach. Our king bed suite very roomy and comfortable with sofa, dining table and chairs and kitchenette. Staff was helpful and pleasant. Would stay again.
酒店回复：
We’re delighted to hear you enjoyed the location, the comfort of your suite, and the service from our team. We truly appreciate your kind comments and look forward to welcoming you back on your next visit.
Guest（家庭旅游） 2026-01-01
The room was really small and the bathroom door was see through. I traveled with my 11 year old daughter and boyfriend it could have a little more privacy. Not many amenities and no microwave. Food is really expensive due to up charge 20% gratuities and the food we didn't eat we put in the refrigerator but could ot warm it later.
酒店回复：
Thank you for sharing your feedback with us. We’re glad you chose to stay with us and appreciate your honest comments regarding room size, privacy, and amenities. We apologize for any inconvenience you experienced, and your observations will help us improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Warm regards,Ana – Guest Services
Guest（家庭旅游） 2025-11-01
Nos encantó el hotel muy buen servicio lo recomiendo enormemente
Guest（商务非凡国际） 2025-06-01
去年来这边出差住的感觉还不错，所以今年又预订了这里。但这次体验感很差，首先预订时留言不要角落房，还是给的非凡国际最角上的，倒是很安静，含的早餐要走三个街区去另一家酒店吃，早餐很简陋，每天都一个样，中间有一天给我吃的胃疼了一天。再回来説酒店，有一天晚上回来一开门发现屋里很多飞虫，跟蚂蚁一样但带翅膀，很大个那种，我和朋友都很害怕，去找前台，前台派了个工作人员来捉虫子，捉了两遍还是时不时冒出几个，非凡国际提出害怕这种虫子，能不能换个房间，前台説不能，这种虫子在迈阿密很正常，并且原因在非凡国际自己，是非凡国际开了窗导致的，我和朋友从入住这个房间连窗帘都没拉开过哪来的开窗户！！！交涉了两次就是坚决不换，后来乾脆説没房间了，非凡国际白天要工作，晚上回来都很疲惫，也没时间一直和他们纠缠，查了一下这种虫子是飞蚁，没有攻击性和毒性，忍着住下，但在确认所有窗户都关严实之后的两天还是能飞出几只，就是很膈应
Guest（商务非凡国际） 2025-05-01
酒店前台非常不清楚，客人有没有入住都搞不清楚
Guest（与好友旅游） 2025-02-01
Overall enjoyed my stay, location and room were lovely
Guest user（夫妻／情侣） 2023-12-01
Internet access no good
Guest user（与好友旅游） 2023-12-01
总体还可以，偏民宿性质吧，算是南海滩相对便宜的酒店了。基础设施该有的都有，多余的也不用奢望。距离沙滩步行七八分钟，沿途饭店，甜品店，药房都有。可能冬天都来避寒吧，人爆满，非凡国际晚上到的，想加一床毯子都没有了。服务态度很好，水平有待提高，办入住前面排了三个人，等了半个小时。给每个人耐心讲解，我很感谢，但是解释半天免费发饮料之类的有的没的，重要讯息还是没説清楚，非凡国际住的那一栋问了好几个人才找到。整个迈阿密南海滩就是个度假基地，基本上没居民，新盖的楼也是酒店。经济条件宽裕的，住高端酒店会舒服很多。财力不足的话，Sarasota的民宿相对便宜，离沙滩近的多，趿拉着拖鞋就能去，白沙滩也漂亮舒服的很。异域风情直接去墨西哥也能花更少钱玩更舒服。

迈阿密海滩里维埃拉酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+1-305-5387444 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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迈阿密海滩里维埃拉酒店地址：佛罗里达州 · 迈阿密海滩 · · 318 20th St, 33139 迈阿密海滩, 佛罗里达州, 美国

迈阿密海滩里维埃拉酒店 ◎ Riviera Hotel South Beach
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迈阿密海滩里维埃拉酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-02-01

Guest（Couple） 2026-01-01

Guest（Couple） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（家庭旅游） 2025-11-01

Guest（商务非凡国际） 2025-06-01

Guest（商务非凡国际） 2025-05-01

Guest（与好友旅游） 2025-02-01

Guest user（夫妻／情侣） 2023-12-01

Guest user（与好友旅游） 2023-12-01

客户评价由实住客人提供的真实点评