Dear guest, thank you so much for choosing our hotel and sharing your positive feedback! We're delighted to hear that our hotel is the best option for visitors to Hengdian World Studios, and our prime location opposite the Main Gate has been convenient for you. Your kind words are a great motivation for our team to keep up the good work. We sincerely look forward to welcoming you back for another wonderful stay!Sincerely,IHG Social Listening Team
尊敬的客人，非常感谢您选择入住智选假日酒店（横店影视城梦幻谷店）！看到您对非凡国际酒店给出如此高的评价，非凡国际的团队都倍感鼓舞。酒店毗邻秦王宫，周边交通便利，这正是非凡国际为客人打造便捷旅行体验的用心之处。非凡国际始终坚持严格的衞生标准，确保房间乾净整洁，同时注重隔音效果，让您拥有安静舒适的休息环境。早餐丰富多样，有独立面档、点心和热食，满足不同客人的口味需求。您的好评是对非凡国际最大的肯定，也是非凡国际持续提升服务的动力。非凡国际诚挚地邀请您再次光临，下次入住时，您依然可以享受便捷的出行和舒适的住宿体验。再次感谢您的支持，期待您的再次到来！ 智选假日宾客关怀团队
Dear guest, thank you for choosing our hotel and sharing your positive feedback! We're thrilled that you appreciated our prime location opposite the scenic area and enjoyed the view of the palace from your window. Our team takes great pride in keeping the rooms clean and well - equipped with essential amenities. We're also glad you found our staff kind and helpful. Regarding the breakfast, we've noted your suggestion and will convey it to our food and beverage team. Your feedback is a driving force for us to continuously improve. We sincerely hope you'll visit us again soon to experience more of our enhanced services. Sincerely,IHG Social Listening Team
Dear guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our great location and found your room to be very comfortable, especially with the convenience of being just across the street from Hengdian's Palace of Qin Emperor.We also appreciate your honest note regarding the breakfast selection. While we are glad it was not a negative experience, we truly value your input as it helps us identify opportunities to enhance our offerings for our guests.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future, and we will strive to make your next experience even more enjoyable.Sincerely,IHG Social Listening Team
Dear Guest,Thank you for taking the time to share such detailed and wonderful feedback about your recent stay with us.We are thrilled to hear that you found the room to be clean, quiet, and relaxing—it’s wonderful to know our efforts to create a comfortable atmosphere are appreciated. It’s also great to learn that the amenities met your needs and that our location proved convenient for your travels, especially with easy access via DiDi.Your kind words about our staff mean a great deal to us. We strive to provide helpful and warm service, so knowing we made a positive impact is truly rewarding. We are also pleased that you felt our pricing offered good value.Nothing makes us happier than hearing you would choose to stay with us again. We truly look forward to welcoming you back on your next visit and providing another enjoyable experience.Warm regards,Sincerely,IHG Social Listening Team
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you enjoyed our prime location opposite Qin Palace and the nearby dining options.At the same time, we sincerely apologize that the condition of your bathroom did not meet your expectations. Please be assured that cleanliness is a top priority for us, and your comments have been shared with our housekeeping team for immediate review and improvement.We truly appreciate your honest input, as it helps us enhance our guest experience. Should your travels bring you back to the area, we hope to have another opportunity to provide you with a more consistently comfortable stay.Sincerely,IHG Social Listening Team
尊敬的客人，非常感谢您选择入住智选假日酒店（横店影视城梦幻谷店）并给予如此热情的肯定！非凡国际很高兴得知您对酒店的设施、衞生、环境和服务都非常满意。酒店的硬件设施严格遵循全球统一标准打造，力求为您提供舒适便捷的入住体验；客房衞生更是非凡国际的重中之重，每一个角落都经过精心清洁，确保乾净无异味。酒店优越的地理位置，毗邻秦王宫，周边交通十分便利，让您在出行游玩时畅通无阻。工作人员始终秉持着“睿智之旅，周全体贴”的服务哲学，随时为您排忧解难。您的好评是对非凡国际工作最大的鼓舞，也让非凡国际更有动力持续提升服务质量。期待您再次光临，尽情享受宁静舒适的酒店时光，再次感谢您的支持与信任！ 智选假日宾客关怀团队
尊敬的客人，非常感谢您入住智选假日酒店（横店影视城梦幻谷店）并分享宝贵的入住体验，您的坦诚反馈对非凡国际持续提升服务品质至关重要。非凡国际深感抱歉此次入住未能完全达到您的期望，给您带来了一些不便。关于房间面积，酒店的房型设计与周边同类型酒店保持一致，未能让您感到宽敞舒适，非凡国际深表歉意，也十分感谢您对景观房的认可——窗外的景致及毗邻秦王宫景区的便利，正是非凡国际希望为您的旅程增添的美好体验。对于您提到的淋浴设施配置、房间内未配备冰箱以及护发素补充不及时、洗脸枱热水供应和空调制热效果不佳的情况，这些细节上的疏漏非凡国际已详细记录，并会立即传达给客房及工程部门进行核查与改进，确保后续能为宾客提供更完善的入住环境；走廊墙纸的维护问题非凡国际也已关注，将纳入日常设施检修计划中。很高兴早餐的基础品类能满足您的需求，非凡国际会继续保持对餐品品质的把控。再次为此次体验中的不足向您致歉，您的反馈是非凡国际进步的动力，非凡国际会认真落实各项改进措施，期待能有机会再次为您服务，为您呈现更舒心的睿智之旅。智选假日宾客关怀团队
尊敬的客人，非常感谢您入住智选假日酒店（横店影视城梦幻谷店），非凡国际完全理解您此次入住时遇到这些问题的不满与失望，对于给您带来如此糟糕的体验，非凡国际深感愧疚。您反馈的房间衞生问题，像沙发靠枕有长发、墙面有脚印、洗漱台有污渍、花洒架松动漏水且有污泥，还有马桶堵塞等情况，非凡国际已记录在专门的宾客问题反馈表上，并会及时传达给客房部负责人，后续会加强房间清洁检查的力度，确保类似情况不再发生。关于换房时您提到平台有房而前台説没房的情况，元旦期间房态紧张，当时标准大床房确实已无房，平台上显示的是双床房，并非您所需要的标准大床房，给您造成了误解，非凡国际再次表示歉意。在您提出问题后，非凡国际第一时间向您致歉并想安排工作人员解决，但您拒绝了，为弥补您的不佳体验，非凡国际为您免费升级到了高级大床房，它比标准大床房面积更大，还多了一个会客区。再次为此次入住给您带来的不便深表歉意，非凡国际会持续改进服务，提升品质。真诚期待您能再给非凡国际一次机会，下次入住时，一定为您提供一个舒适、乾净、满意的住宿环境。 智选假日宾客关怀团队
尊敬的客人，非常感谢您选择智选假日酒店（横店影视城梦幻谷店） 并分享这段满意的入住体验！得知酒店的高性价比、贴心服务以及乾净宽敞的房间让您印象深刻，非凡国际由衷感到喜悦与鼓舞。酒店始终以“睿智之旅，周全体贴”为服务哲学，从客房的细致清洁到整体环境的精心维护，每一处细节都致力于让您住得舒心。您的认可便是非凡国际持续提升服务的最大动力。真诚期待您下次来横店时再次选择非凡国际，无论是马拉松之行还是其他旅程，都能为您带来同样美好的入住体验！智选假日宾客关怀团队