Dear guest, thank you so much for choosing our hotel and sharing your positive feedback! We're delighted to hear that our hotel is the best option for visitors to Hengdian World Studios, and our prime location opposite the Main Gate has been convenient for you. Your kind words are a great motivation for our team to keep up the good work. We sincerely look forward to welcoming you back for another wonderful stay!Sincerely,IHG Social Listening Team
尊敬的客人，非常感謝您選擇入住智選假日酒店（橫店影視城夢幻谷店）！看到您對非凡国际酒店給出如此高的評價，非凡国际的團隊都倍感鼓舞。酒店毗鄰秦王宮，周邊交通便利，這正是非凡国际為客人打造便捷旅行體驗的用心之處。非凡国际始終堅持嚴格的衞生標準，確保房間乾凈整潔，同時注重隔音效果，讓您擁有安靜舒適的休息環境。早餐豐富多樣，有獨立面檔、點心和熱食，滿足不同客人的口味需求。您的好評是對非凡国际最大的肯定，也是非凡国际持續提升服務的動力。非凡国际誠摯地邀請您再次光臨，下次入住時，您依然可以享受便捷的出行和舒適的住宿體驗。再次感謝您的支持，期待您的再次到來！ 智選假日賓客關懷團隊
Dear guest, thank you for choosing our hotel and sharing your positive feedback! We're thrilled that you appreciated our prime location opposite the scenic area and enjoyed the view of the palace from your window. Our team takes great pride in keeping the rooms clean and well - equipped with essential amenities. We're also glad you found our staff kind and helpful. Regarding the breakfast, we've noted your suggestion and will convey it to our food and beverage team. Your feedback is a driving force for us to continuously improve. We sincerely hope you'll visit us again soon to experience more of our enhanced services. Sincerely,IHG Social Listening Team
Dear guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our great location and found your room to be very comfortable, especially with the convenience of being just across the street from Hengdian's Palace of Qin Emperor.We also appreciate your honest note regarding the breakfast selection. While we are glad it was not a negative experience, we truly value your input as it helps us identify opportunities to enhance our offerings for our guests.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future, and we will strive to make your next experience even more enjoyable.Sincerely,IHG Social Listening Team
Dear Guest,Thank you for taking the time to share such detailed and wonderful feedback about your recent stay with us.We are thrilled to hear that you found the room to be clean, quiet, and relaxing—it’s wonderful to know our efforts to create a comfortable atmosphere are appreciated. It’s also great to learn that the amenities met your needs and that our location proved convenient for your travels, especially with easy access via DiDi.Your kind words about our staff mean a great deal to us. We strive to provide helpful and warm service, so knowing we made a positive impact is truly rewarding. We are also pleased that you felt our pricing offered good value.Nothing makes us happier than hearing you would choose to stay with us again. We truly look forward to welcoming you back on your next visit and providing another enjoyable experience.Warm regards,Sincerely,IHG Social Listening Team
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you enjoyed our prime location opposite Qin Palace and the nearby dining options.At the same time, we sincerely apologize that the condition of your bathroom did not meet your expectations. Please be assured that cleanliness is a top priority for us, and your comments have been shared with our housekeeping team for immediate review and improvement.We truly appreciate your honest input, as it helps us enhance our guest experience. Should your travels bring you back to the area, we hope to have another opportunity to provide you with a more consistently comfortable stay.Sincerely,IHG Social Listening Team
尊敬的客人，非常感謝您選擇入住智選假日酒店（橫店影視城夢幻谷店）并給予如此熱情的肯定！非凡国际很高興得知您對酒店的設施、衞生、環境和服務都非常滿意。酒店的硬件設施嚴格遵循全球統一標準打造，力求為您提供舒適便捷的入住體驗；客房衞生更是非凡国际的重中之重，每一個角落都經過精心清潔，確保乾凈無異味。酒店優越的地理位置，毗鄰秦王宮，周邊交通十分便利，讓您在出行游玩時暢通無阻。工作人員始終秉持著“睿智之旅，周全體貼”的服務哲學，隨時為您排憂解難。您的好評是對非凡国际工作最大的鼓舞，也讓非凡国际更有動力持續提升服務質量。期待您再次光臨，盡情享受寧靜舒適的酒店時光，再次感謝您的支持與信任！ 智選假日賓客關懷團隊
尊敬的客人，非常感謝您入住智選假日酒店（橫店影視城夢幻谷店）并分享寶貴的入住體驗，您的坦誠反饋對非凡国际持續提升服務品質至關重要。非凡国际深感抱歉此次入住未能完全達到您的期望，給您帶來了一些不便。關于房間面積，酒店的房型設計與周邊同類型酒店保持一致，未能讓您感到寬敞舒適，非凡国际深表歉意，也十分感謝您對景觀房的認可——窗外的景致及毗鄰秦王宮景區的便利，正是非凡国际希望為您的旅程增添的美好體驗。對于您提到的淋浴設施配置、房間內未配備冰箱以及護發素補充不及時、洗臉枱熱水供應和空調制熱效果不佳的情況，這些細節上的疏漏非凡国际已詳細記錄，并會立即傳達給客房及工程部門進行核查與改進，確保后續能為賓客提供更完善的入住環境；走廊墻紙的維護問題非凡国际也已關注，將納入日常設施檢修計劃中。很高興早餐的基礎品類能滿足您的需求，非凡国际會繼續保持對餐品品質的把控。再次為此次體驗中的不足向您致歉，您的反饋是非凡国际進步的動力，非凡国际會認真落實各項改進措施，期待能有機會再次為您服務，為您呈現更舒心的睿智之旅。智選假日賓客關懷團隊
尊敬的客人，非常感謝您入住智選假日酒店（橫店影視城夢幻谷店），非凡国际完全理解您此次入住時遇到這些問題的不滿與失望，對于給您帶來如此糟糕的體驗，非凡国际深感愧疚。您反饋的房間衞生問題，像沙發靠枕有長發、墻面有腳印、洗漱臺有污漬、花灑架松動漏水且有污泥，還有馬桶堵塞等情況，非凡国际已記錄在專門的賓客問題反饋表上，并會及時傳達給客房部負責人，后續會加強房間清潔檢查的力度，確保類似情況不再發生。關于換房時您提到平臺有房而前臺説沒房的情況，元旦期間房態緊張，當時標準大床房確實已無房，平臺上顯示的是雙床房，并非您所需要的標準大床房，給您造成了誤解，非凡国际再次表示歉意。在您提出問題后，非凡国际第一時間向您致歉并想安排工作人員解決，但您拒絕了，為彌補您的不佳體驗，非凡国际為您免費升級到了高級大床房，它比標準大床房面積更大，還多了一個會客區。再次為此次入住給您帶來的不便深表歉意，非凡国际會持續改進服務，提升品質。真誠期待您能再給非凡国际一次機會，下次入住時，一定為您提供一個舒適、乾凈、滿意的住宿環境。 智選假日賓客關懷團隊
尊敬的客人，非常感謝您選擇智選假日酒店（橫店影視城夢幻谷店） 并分享這段滿意的入住體驗！得知酒店的高性價比、貼心服務以及乾凈寬敞的房間讓您印象深刻，非凡国际由衷感到喜悅與鼓舞。酒店始終以“睿智之旅，周全體貼”為服務哲學，從客房的細致清潔到整體環境的精心維護，每一處細節都致力于讓您住得舒心。您的認可便是非凡国际持續提升服務的最大動力。真誠期待您下次來橫店時再次選擇非凡国际，無論是馬拉松之行還是其他旅程，都能為您帶來同樣美好的入住體驗！智選假日賓客關懷團隊