Dear guest,Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations.We apologize for the lack of in-room amenities such as a kettle and mini-fridge. For the convenience of our guests, we have a coffee machine in the lobby area, where you can serve yourself with coffee or tea for free, 24h/day.We value your input and hope you'll consider giving us another chance in the future to provide a better experience.Best wishes, Reception - Hotel Alpenrose Wengen
Dear guest,Thank you for your feedback and for highlighting what you enjoyed about your stay — we're glad you appreciated the beautiful mountain views from the top floor!We’re sorry to hear that certain aspects of your stay didn’t meet expectations. We do provide shampoo in the rooms, for the convenience of our guests. It is placed near the bath/shower. Thank you again for your helpful comments — they play a key role in helping us improve the guest experience.We hope to welcoming you again in the near future! Best wishes, Reception - Hotel Alpenrose Wengen