Dear Mildred,Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience caused by the unexpected restaurant closure during your stay. Unfortunately, an unforeseen staff illness left us short-handed, and with the chef already on pre-approved leave, we had no choice but to close for the evening to maintain our quality standards.We understand this was disappointing, and we regret that our explanation came across the wrong way - that was never our intention. While our restaurant is an added service rather than a guaranteed inclusion in the room rate, we always do our best to assist guests with alternative dining options, and we’re sorry this experience fell short of expectations.We appreciate your understanding and hope to have the chance to welcome you back under better circumstances.Kind regards,DawsonHotel Manager
Hi Mitch,Thank you for your feedback. We’re glad you enjoyed our friendly staff and great food. We’re sorry to hear that the room condition and noise levels affected your stay. Your comments are valuable and will help us improve. We hope to welcome you back for a more comfortable experience.Best regards,DawsonHotel Manager
Thank you for the lovely review!! We are so pleased to hear you enjoyed your stay!