Dear Guest,Thank you very much for your wonderful review. We are truly delighted to know that you had such a great stay and that our team helped make your mother’s birthday a special and memorable occasion. Going above and beyond for our guests is what we strive for, and your kind words are a great motivation for all of us, especially our staff and chefs.It was a pleasure having you with us, and we look forward to welcoming you back for another amazing experience.Warm regards.
hank you very much for taking the time to share your feedback. We are glad to hear that you found our staff kind, as guest service is very important to us.We appreciate your comments regarding room cleanliness and amenities. Please be assured that we have shared this feedback with our housekeeping team in order to reinforce our standards and continue improving. Your observations help us provide a better experience for our guests.We hope to have the opportunity to welcome you again and offer you a more comfortable stay.
Prezado hóspede:Agradecemos muito por compartilhar sua avalia??o. Ficamos felizes em saber que você apreciou a limpeza das instala??es, a simpatia e aten??o da nossa equipe, assim como a excelente localiza??o. Será um prazer recebê-lo novamente em uma próxima estadia.
Thank you very much for your kind words! We are delighted to know that you found our service fantastic. We truly appreciate your feedback and hope to welcome you again soon.
Thank you for sharing your feedback with us. We are truly sorry for the inconvenience you experienced during your first night, especially regarding the safe and the unexpected access to your room. We understand how concerning this situation must have been, particularly on New Year’s Eve.As soon as we were informed, our team took immediate action by relocating you to another room in order to ensure your comfort and safety. We regret that this experience affected your stay and appreciate you highlighting our staff’s efforts to resolve the situation on-site.Your comments are very valuable to us, and we will continue working to strengthen our security procedures and guest experience. We truly hope to have the opportunity to welcome you again under better circumstances.
Agradecemos muito por compartilhar sua experiência conosco! Ficamos felizes em saber que você achou a suíte grande e confortável, e que nossa equipe foi atenciosa e educada.Agradecemos também seu comentário sobre o café da manh?. Sua observa??o é muito importante para nós e será levada em considera??o para buscarmos melhorias. Esperamos recebê-lo novamente em breve para uma estadia ainda melhor.
Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our excellent location, close to parks, shops, restaurants, and the Malecón. We also appreciate your kind comments about our friendly staff and the cleanliness and comfort of the hotel. It was a pleasure to host you, and we hope to welcome you back on your next visit.
Muito obrigado por sua avalia??o! ?? Ficamos muito felizes em saber que o quarto estava impecável e que nossa equipe foi gentil desde a sua chegada. Será um prazer recebê-lo(a) novamente em breve!
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que valoró nuestra excelente ubicación, la amabilidad de nuestro personal y la limpieza de nuestras instalaciones. Tomamos en cuenta su comentario sobre el desayuno, ya que siempre buscamos oportunidades para seguir mejorando. Será un placer recibirlo nuevamente en una próxima visita.