Dear Pascal,Thank you for sharing your review and detailing the various aspects that, in your opinion, did not meet your expectations during your stay. We appreciate the time you have taken to share your impressions with us, as it allows us to review our internal processes and verify the information with the teams involved.We regret that your experience was not entirely satisfactory. Your comments regarding maintenance, cleanliness and customer service have been forwarded to the relevant departments for internal analysis. Our protocol establishes specific actions to be taken in the event of technical and comfort issues, and we will review whether the management of these issues was in line with our defined standards.As for the outside noise, this is a natural factor inherent to the environment and certain times of the year, which is difficult to avoid, although we understand that it can affect your perception of rest.We take note of your overall assessment and your opinion of the response provided during your stay. Our goal is always to act diligently and within the operational possibilities of the moment, maintaining a balance between availability, safety and quality of service.Yours sincerely,
Dear Li Li,Thank you very much for sharing your review and for choosing us for your stay from 16 to 22 December 2025. We are delighted to hear that you appreciated the quality of the food and the helpfulness of our staff, two key pillars of our offering and genuine KPIs of satisfaction for the team.Comments such as yours reinforce the daily work of all departments and encourage us to continue raising the standard of service.If you wish, we cordially invite you to share this experience on other social networks, where your opinion will be very useful to other travellers and will help to further consolidate our reputation.It will be a pleasure to welcome you back. Please do not hesitate to contact us when planning your next visit so that we can offer you even more personalised attention.Yours sincerely,Guest Experience
Dear Allison,Thank you very much for your kind review. We are delighted to hear that you enjoyed your room, the daily cleaning service, the bar, and especially the friendly, attentive service provided by our team.We look forward to welcoming you back and providing another memorable stay at our resort.Kind regards,
Dear Dan,Thank you very much for sharing your excellent review and for choosing us for your stay from 24 to 28 December 2025. We are delighted to hear that your experience at Landmar Costa los Gigantes Family Resort has been so satisfactory and that key aspects such as the cleanliness of the rooms, the attention of the staff, the swimming pools and the gastronomic offer have exceeded your expectations.We particularly appreciate your mention of the children's activities, such as the high ropes course and trampolines. Our family-friendly approach is precisely about offering unique experiences that combine fun, safety and quality, and comments like yours confirm that we are heading in the right direction. In corporate terms, ‘nothing to complain about’ is a headline that any team wants to read.If you feel it is appropriate, we cordially invite you to share your experience on other social networks, where your opinion will be very useful to other travellers and will help to further strengthen our online reputation.It will be a pleasure to welcome you back. Please do not hesitate to contact us when planning your next visit so that we can offer you even more personalised service.Yours sincerely,Guest Experience
Sehr geehrter Heiko,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu teilen. Es freut uns sehr zu h?ren, dass Ihnen Ihr Aufenthalt im Landmar Costa los Gigantes Family Resort gefallen hat und dass Sie unser besonders freundliches Personal zu sch?tzen wussten.Ihre Empfehlung bedeutet uns viel, und wir hoffen, Sie bei Ihrem n?chsten Besuch noch l?nger bei uns begrü?en zu dürfen.Mit freundlichen Grü?en,
Dear Mr Nirwan,We deeply appreciate your excellent review and kind words about your stay at Landmar Costa los Gigantes Family Resort. We are delighted to hear that you enjoyed such a pleasant experience and that our team, especially our colleague Orlando, helped you feel at home.Comments like yours are a great source of motivation for all our staff. It will be our pleasure to welcome you back very soon. Please do not hesitate to contact us directly so that we can offer you even more personalised attention on your next visit.
Dear Alexander ,Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our family atmosphere, fantastic food, and the wonderful climate, as well as our convenient location for visiting Mount Teide.We regret that the outdoor evening entertainment caused some noise during your stay — these activities are designed to create a lively atmosphere for our guests, though we understand that preferences may vary.We truly appreciate your feedback and hope to have the opportunity to welcome you again soon for another pleasant stay.Kind regards,
Sehr geehrter Svenja,vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Wir freuen uns, dass Ihnen unsere Einrichtungen, der Service unseres Teams und die atemberaubende Aussicht auf das Meer gefallen haben. Wir sch?tzen auch Ihre Einsch?tzung der Atmosph?re in der Anlage, da sie uns hilft, uns weiter zu verbessern, um den unterschiedlichen Bedürfnissen unserer G?ste gerecht zu werden.Wir würden uns freuen, Sie wieder bei uns begrü?en zu dürfen und Ihnen weiterhin unvergessliche Erlebnisse zu bieten. Wir laden Sie ein, uns in den sozialen Netzwerken zu folgen, wo wir Neuigkeiten, Aktivit?ten und Empfehlungen ver?ffentlichen, damit Sie Ihren Aufenthalt optimal genie?en k?nnen.Mit freundlichen Grü?en
Dear Joe,Thank you very much for your kind words and for choosing Landmar Costa Los Gigantes Family Resort for your stay.We are delighted to know that you enjoyed our gastronomic offer, the pools, and the entertainment programme — all designed so that every guest can make the most of their holiday. Your mention of the hotel’s value and overall quality is truly appreciated by the whole team.We look forward to welcoming you again soon for another memorable stay with us.Kind regards,