Hi Bonnie - We sincerely appreciate the kind review regarding our staff and hotel. We look forward to hosting you on your next visit should your travels bring you back to Phoenix.
Hi Larry - We sincerely hope you enjoyed your stay. We look forward to seeing you again!
Hi Lori -We sincerely appreciate you taking the time to review the hotel. You are correct, we do have adjacent rooms available as it is convenient for many of our travelers visiting the hospital. Should you visit us again in the near future, please feel free to request a non-adjoining room and we would be happy to do our best to accommodate.
Hi Leonora - We sincerely appreciate the great review of the hotel. We will surely pass along the kind words to our staff, and we hope to see you again.
Hi Stephanie - We sincerely appreciate the great review! We look forward to hosing you on your next visit to Phoenix and appreciate your business.
Hi Nancy - We sincerely apologize for the lack of cleanliness in your room. We hope to see you again soon and are able to remedy these shortcomings. Thank you.
Hi Shani - We are disappointed to see and hear that you found your room in this condition. Our housekeeping and engineering team are currently investigating to ensure that this does not occur to any other guests. Thank you so much for bringing this to our attention.
Hi Nancy - Thank you for the notes on the signage. We do follow May Clinic rules when it comes to signage, but we appreciate your concerns and are glad you enjoyed your stay.
Hi Kristine - Thank you so much for your great comments regarding your stay. We are sorry about the barking dogs and know this can be disruptive. Thank you so much for staying and we hope to see you again soon.
Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced, particularly the delay in receiving a room with functioning air conditioning and the discomfort caused by the sofa bed.Providing our guests with the highest level of hospitality is our top priority, and I regret that we fell short during your visit. I have shared your comments with our Engineering Department to ensure that proper procedures are in place to prevent similar issues in the future.