Estimado Akilman,?Agradecemos mucho su rese?a! Nos alegra saber que disfrutó de la atención de nuestro personal, en especial de nuestro compa?ero Pablo, sin duda un pilar fundamental en nuestro equipo. Aprovecho también la oportunidad para darles las gracias por elegirnos y será un placer poder darles la bienvenida si regresan a Madrid. No duden en contactar con nosotros para cualquier asistencia adicional que necesiten, quedamos a su completa disposición.Atentamente,Cristina SánchezGuest Experience Manager
Dear Yangyangzenmebuchicao,We sincerely thank you for your review and for choosing us as your first accommodation option in Madrid. We are delighted to hear that you had a good experience at Vincci The Mint, as your satisfaction is our greatest reward.Furthermore, we confirm that we will take your feedback into consideration as we continue to improve the quality of our services. However, after reviewing your comment that "in the room, the shower only has hot water, with no cold water," we regret the inconvenience, and our technical service department will check it. For your future stays, please notify us immediately, as the showers do have both hot and cold water, and the temperature can be adjusted.Additionally, we would like to inform you that the housekeeping team replenishes the minibar water during your stay. Two complimentary minibar water bottles are provided per day, except when the "Do Not Disturb" sign is placed or if we are unable to carry out the cleaning service for any other reason.It has been a pleasure for our entire team to serve you. Please do not hesitate to contact us if you return to Madrid. We will be delighted to welcome you back.Kind regards,Cristina SánchezGuest Experience Manager
Dear Vajra??,We sincerely thank you for your review and for choosing us as your first accommodation option in Madrid. We are delighted to hear that you had a good experience at Vincci The Mint, as your satisfaction is our greatest reward.Furthermore, we confirm that we will take your feedback into consideration as we continue to improve the quality of our services.It has been a pleasure for our entire team to serve you. Please do not hesitate to contact us if you return to Madrid. We will be delighted to welcome you back.Kind regards,Cristina SánchezGuest Experience Manager
Dear LauRoRa,Thank you for granting us the highest rating in your review! We greatly appreciate your positive feedback and your time taken to share your experience. It is a pleasure to know that you had such a wonderful stay with us, your satisfaction is our utmost priority and we strive to provide exceptional service and a memorable experience for all our guests.At Vincci The Mint, we believe that "the little details make the difference," and we are glad that you enjoyed them all. We also appreciate your kind words about our staff, who are undoubtedly the cornerstone of our hotel, and we are proud to know that you received all the necessary attention. We look forward to the pleasure of welcoming you again on your next visit to Madrid.Kind regards,Cristina SánchezGuest Experience Manager
Dear KHALIL LIBYA,Thank you for granting us the highest rating in your review! We greatly appreciate your positive feedback and your time taken to share your experience.It is a pleasure to know that you had such a wonderful stay with us, your satisfaction is our utmost priority and we strive to provide exceptional service and a memorable experience for all our guests.Once again, we sincerely thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future for another positive stay!Kind regards,Cristina SánchezGuest Experience Manager
Dear guest,Thank you for choosing us and for sharing your review. We are delighted to know that you had a positive experience and we look forward to welcoming you back again soon !Kind regards,Cristina SánchezGuest Experience Manager
Dear Guest,First of all, we would like to express our gratitude, on behalf of the entire team at Vincci The Mint, for choosing us for your stay.Furthermore, we truly appreciate you sharing your comments and impressions with us, as your feedback is highly valuable in our ongoing efforts to improve.We deeply regret that the assigned room did not meet your expectations. Your comfort is of utmost importance to us, and we sincerely apologise for any inconvenience caused. We would like to kindly request the opportunity to offer you a room with a different orientation and more natural light for your future stays. We regret not having been informed of this discomfort during your stay, as we would have gladly shown you alternative rooms that are brighter and have exterior views. Your comfort is our priority.We look forward to welcoming you back in the future for a better experience!Kind regards,Cristina SánchezGuest Experience Manager
Dear guest,Thank you so much for taking the time to share your review and the wonderful photos of your favorite spots and details at Vincci The Mint!We are happy to hear that you enjoyed the complimentary upgrade to a room with views of Gran Vía. It is delightful to know that having a balcony instead of a window allowed you to enjoy the privileged panoramic view of this iconic part of Madrid.Your kind words and attention to detail mean a lot to us. We hope to welcome you back soon for another memorable stay!Kind regards,Cristina SánchezGuest Experience Manager
Dear Atta 25,Thank you for choosing our establishment, and for taking the time to share your positive experience! We are delighted to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Should you decide to return to Madrid in the future, we would be honored to welcome you back to our hotel. Please do not hesitate to reach out to us whenever you plan your next visit, we look forward to hosting you again.Kind regards,Cristina SánchezGuest Experience Manager