Dear Daxiquefei,Thank you for sharing your feedback. We are glad to hear that you appreciated the spacious room and comfortable mattress.We also appreciate your feedback — it will help us improve the quality of our service and interior.We hope to have the opportunity to welcome you again for a better experience.Best Regards,Timur MirbabaevFront Office Manager
Dear Cameo19,Thank you for such a detailed and positive review, as well as the high rating of 9.5! We are very glad that you enjoyed our beautiful lobby, excellent location, and great breakfast selection. We regret that the room did not fully meet your expectations in terms of appearance or public areas, but we are happy that we were able to rectify the situation during your two-day stay. We hope that you were generally satisfied with our hospitality, and we look forward to welcoming you again!Best Wishes,Timur MirbabaevFront Office Manager
Dear Guest,Thank you for your wonderful review and high rating! We are very pleased that the location of the hotel allowed you to easily reach Registan Square by walk, and that you appreciated our breakfasts. Your willingness to return to us is the best reward. We would be happy to welcome you back!Best Regards,Timur MirbabaevFront Office Manager
Dear Ginge5,Thank you very much for your excellent review and top rating! We are very pleased that you appreciated the cleanliness, novelty, and the presence of good amenities in our hotel. Our team always strives to be friendly and helpful, and we are glad to hear that you enjoyed it. We look forward to your next visit!Best Regards,Timur MirbabaevFront Office Manager
Dear Guest,Thank you for such a detailed and positive review of your stay at the M?venpick Samarkand hotel! We are very pleased that you appreciated the convenient location of the hotel, in close proximity to such iconic places as the Gur-Emir mausoleum and Registan Square.We are especially pleased to hear that you enjoyed our restaurants and had a wonderful dinner at Caramelle. We always strive to offer our guests the best culinary experiences.Your high rating of 9.5 is the best reward for our team. We will be happy to see you again at M?venpick Samarkand!Best Regards,Timur MirbabaevFront Office Manager
Dear Angela e Jose Luiz,Thank you for your detailed feedback and high rating of 9. We are very pleased that you enjoyed your stay at our hotel overall and that you have fond memories of our beautiful city. We are glad that you found our room spacious, very comfortable, elegant, and well-located.We sincerely regret that the water temperature in the shower and the quality of cleaning did not meet your expectations, especially on Saturday. We will promptly take measures to improve our cleaning protocols and staff training to prevent such situations in the future.Your comments are very valuable to us as they help us become better. We hope that despite these moments, you will consider the possibility of visiting us again so that we can demonstrate our improved service standards to you.Sincerely,Timur MirbabaevFront Office Manager
Dear Ashwin,We are profoundly sorry and deeply concerned to read about the unacceptable experience you had during your recent stay with us. Please accept our sincerest and most heartfelt apologies for the malfunctioning shower, the late-night maintenance work that disrupted your sleep until 11:30 pm, and the subsequent impact on your travel itinerary. This is absolutely not the standard of comfort and service we aim to provide. We are equally distressed to learn that your request for a reduction in your stay was not addressed appropriately, and instead, an unwanted fruit plate was sent to your room. Furthermore, we are extremely concerned that your request to speak with the General Manager was not fulfilled, and you did not receive a call back. This clearly indicates a significant lapse in our service recovery and management communication protocols. Your satisfaction is our highest priority, and we deeply regret that we failed to meet your expectations and resolve your issues effectively during your stay. We understand your frustration and disappointment. We sincerely hope to have the opportunity to restore your trust in our hotel.