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维也纳酒店（西安钟楼店）

Vienna Hotel (Xi'an Bell Tower)

优惠码：65335 ENGLISH | 简体中文 | 繁體中文

Guest（家庭旅游） 2025-11-01
设施：好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好衞生：好好好好好好好好好好好好好好好好好
酒店回复：
感谢您对非凡国际的耐心评价，您的关注与大力支持如冬日里的暖阳，温暖着维也纳里每一位勤勤恳恳工作的家人。有那么一句话：“生活因为有阳光而绚丽多彩，生命因为有阳光而激情四射，激情创造未来，炫彩点缀生活。”小维再次感谢您的到来，只盼着再次相聚！
Guest（与好友旅游） 2025-11-01
来西安旅游，不少游客都想住在最核心的地区一一西安钟楼。西安钟楼附近有多家酒店，临街客房往往很吵。我住过了维也纳酒店，感觉很不错！酒店距离东大街，大约有200米的距离，这样就避开了喧嚣。酒店周边美食众多，鼓楼和回民街步行10分钟可到。值得一提的是，酒店还提供付费的送机服务，每位30元。从西安北站坐地铁去酒店也很方便。高德地图上显示从H口出，实际上从D口出从西一路走过来到案板街更近！总之，钟楼维也纳酒店是一家性价比很高的酒店，值得推荐！
酒店回复：
感谢您对非凡国际的耐心评价，您的关注与大力支持如冬日里的暖阳，温暖着维也纳里每一位勤勤恳恳工作的家人。有那么一句话：“生活因为有阳光而绚丽多彩，生命因为有阳光而激情四射，激情创造未来，炫彩点缀生活。”小维再次感谢您的到来，只盼着再次相聚！
Guest（Traveling with friends） 2025-10-01
衞生乾净，交通便利快捷，服务态度非常好很棒
酒店回复：
感谢您对非凡国际的耐心评价，您的关注与大力支持如冬日里的暖阳，温暖着维也纳里每一位勤勤恳恳工作的家人。有那么一句话：“生活因为有阳光而绚丽多彩，生命因为有阳光而激情四射，激情创造未来，炫彩点缀生活。”小维再次感谢您的到来，只盼着再次相聚！
Guest（独自旅游） 2025-10-01
性价比对比同地段的其他酒店，这个价格能享受到这样的服务和设施，属实物超所值。已经推荐给要来这边的朋友了环境不错、交通便利、李地铁站特别近，走路很方便，到哪里都方便，衞生情况好
酒店回复：
感谢您对非凡国际的耐心评价，您的关注与大力支持如冬日里的暖阳，温暖着维也纳里每一位勤勤恳恳工作的家人。有那么一句话：“生活因为有阳光而绚丽多彩，生命因为有阳光而激情四射，激情创造未来，炫彩点缀生活。”小维再次感谢您的到来，只盼着再次相聚！
Guest（Solo traveler） 2025-06-01
Don’t believe what it says online, they don’t have WiFi in the rooms.. (they did say they would take feedback on board about this to clear up confusion). It’s quite a big deal especially if your a foreign tourist. Had to change the room because they put me on a smoking floor even though I asked for non-smoking in my booking. The hallway and room stunk of smoke. Then they put me on the floor above and it was better. But you have to be careful with the vents because it’s a centralised system meaning the smoke from other floors can come through. Was really shocked there was no internet in the room (this should be standard in hotels). The staff were very apologetic though and they gave us 1 free breakfast to say sorry. The rooms are hot - there is aircon but it doesn’t work properly. They did try to fix it, but then said the air it was blowing out was normal, but it wasn’t. I’ve stayed at many hotels in cities in China and this aircon was not working (very very low wind). Even when you put it on the fastest blow and lowest temperature, the room was still hot. I had to keep the window open the whole time instead. My key card also stopped working on day 1 and day 2. The first day they reset it and it was fine, but then it stopped working on day 2 which was quite frustrating. I asked why it kept not working and turns out they didn’t set the key card to work for the duration of the stay. It didn’t make sense as I was a guest for almost a week. The staff were friendly and apologetic, they tried to be helpful, so I appreciated it. But overall, I wouldn’t stay at this hotel again due to the issues (mainly Internet & aircon).
酒店回复：
Thank you very much for choosing our hotel and sharing your stay experience. We deeply apologize for the many issues you have encountered during your accommodation and sincerely apologize for any inconvenience caused. WiFi coverage issue: We have contacted the network service provider to upgrade the WiFi system throughout the hotel to ensure stable signals on all floors; Smoke free floor arrangement: Strengthen the communication process between the front desk and the housekeeping department to ensure that special requirements are implemented before check-in, and provide service training to relevant employees; Air conditioning system maintenance: A comprehensive inspection was conducted on the air conditioning equipment in all guest rooms, old components were upgraded, and a stricter regular maintenance plan was developed; Updated the room card system settings to ensure that the room card remains valid during check-in, and strengthened supervision of front desk operations. Your feedback is crucial to us as it helps us recognize the shortcomings in our services. We will take this as an opportunity to continuously improve our service quality and look forward to the opportunity to provide you with a better stay experience in the future. Thank you again for your honest feedback. We look forward to your next stay.
Guest（Family） 2025-06-01
The location is good, food stalls and most importantly walking distance from MTR and city attractions??
酒店回复：
Dear customer: Hello! Seeing your review, our hearts are filled with warmth and emotion! Thank you very much for your recognition of the hotel service. The staff's warm recognition is the greatest encouragement to us! We always believe that sincere service is the bridge connecting us, and we are delighted to bring you a comfortable experience during your stay. Your satisfaction is the driving force behind our progress. In the future, we will continue to uphold this enthusiasm, strive for excellence in details, and provide more thoughtful care for every customer. Looking forward to your visit again, hoping to make you feel the warmth of "coming home"! Wishing you a happy life and all the best!
Guest（Family） 2025-03-01
Overall location, hotel facilities & cleanliness were satisfactory. Except room aircondition was not working, reason given by hotel receptionist- centralised aircond not switch on yet. They did not consider the hot weather.
酒店回复：
尊贵的客人，很开心非凡国际在位置、设施和清洁方面得到了您的肯定。但空调事件暴露出非凡国际服务的不足，对此非凡国际进行了深刻反思。非凡国际已制定天气预警机制，确保能根据实时气温及时开启或调整中央空调。为表达歉意，非凡国际会为您本次入住提供积分补偿，积分可在下次入住时抵扣房费。希望未来还有机会为您服务。
Guest（Family） 2024-12-01
It was a low travel season thus hotel is doing some renovation work. They provided us with free upgrade to a bigger suite instead. Bed is comfortable and nice. location is very near a train station.
酒店回复：
尊敬的客人：您好！太感谢您的好评啦！能在装修期间还让您有满意的入住体验，非凡国际可太开心。给您免费升级套房，就是希望能把小遗憾变成小惊喜，看来这 “小心思” 成功啦！床能让您睡得舒服，非凡国际也放心啦。位置靠近火车站能给您出行帮上忙，更是非凡国际的荣幸。之后您要是再来，非凡国际一定准备更贴心的服务，期待您再次光临，也期待您的五星好评！
会员093791（其他） 2021-10-29
这个位置在钟楼市中心，大约300米的位置，古老的鼓楼与钟楼遥相对峙。这里有停车场、美食城，回民街还有西安最大的地下购物广场——“世纪金花”。逛街、吃饭、娱乐都很方便，强力推荐！房间里的设施设备都很齐全，洗澡也是最满意的方面，空间对我来说还是可以的，格局也好，洗浴用品也很好用，晚上睡觉很安静很舒服，一点都不吵，前台服务人员态度很好，很热心，有求必应，价位也还是非常值的！
酒店回复：
非常感谢您对小维的高度评价，小维所做的能让您感到满意真是太开心啦！希望您旅途中的每一站都有小维相伴，祝您生活愉快！
会员298364（情侣） 2021-10-24
服务超好，前台不同时间值班的几个小姐姐说话都超有礼貌，淑平小姐姐还很贴心，外卖送来会帮送上去，需要接机会仔细询问航班信息，特别是我落下了东西小姐姐专门致电告知并帮忙寄回，环境很棒，室内环境很有设计感，门面装潢很特别很让人喜欢，大厅还有我超喜欢的大钢琴，房间内也让人感觉温馨
酒店回复：
感谢您选择维也纳酒店，非常荣幸能为您服务，多年来非凡国际一直秉承着“以顾客满意为中心”的精神，为每位顾客创造“家外之家”。期待您及家人的再次下榻。

维也纳酒店（西安钟楼店）预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+86-29-68206799-0 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
会议室在线预订

维也纳酒店（西安钟楼店）地址：陕西 · 西安 · 新城区 · 西安市新城区案板街18号距离钟楼150米

维也纳酒店（西安钟楼店） ◎ Vienna Hotel (Xi'an Bell Tower)
关于非凡国际

免责声明：非凡国际是携程（含同程艺龙，去哪、住哪等）、Booking、Agoda、Expedia的合作伙伴，仅为您提供网络预订服务，您的订单将由携程、同程艺龙等合作伙伴转发给酒店，如果涉及到违约金等问题，由同程艺龙或携程扣款转交给酒店，非凡国际并非酒店的官方网站，请您知晓。

非凡国际

维也纳酒店（西安钟楼店）

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-11-01

Guest（与好友旅游） 2025-11-01

Guest（Traveling with friends） 2025-10-01

Guest（独自旅游） 2025-10-01

Guest（Solo traveler） 2025-06-01

Guest（Family） 2025-06-01

Guest（Family） 2025-03-01

Guest（Family） 2024-12-01

会员093791（其他） 2021-10-29

会员298364（情侣） 2021-10-24

客户评价由实住客人提供的真实点评