Dear Valued Guest, Thank you for taking the time to share your candid feedback with us. We are pleased that our spacious, comfortable guest rooms and wonderful front desk team left such a positive impression; however, we would like to sincerely apologize for any oversights made in the servicing of your room, as well as for the interactions you had with our housekeeping team. This is not characteristic of the immaculate accommodations and genuine care that we strive to provide our guests, and we will be reviewing this with our team. Thank you again for bringing this to our attention, as feedback like yours is essential to us improving. We look forward to welcoming you again so that we can provide the flawless stay you deserve. Best Regards, Ericka Johnson General Manager
Dear Valued Guest, Thank you for the fantastic rating and for taking time to post your review. Our staff is committed to providing excellent service, and it makes our day knowing that one of our incredible front desk associates took the extra steps to make your New Year’s celebration truly memorable. We appreciate your feedback and look forward to your next stay at Courtyard by Marriott Gulf Shores Craft Farms. Best Regards, Ericka Johnson General Manager
Dear Valued Guest, Thank you for choosing to stay with us and for sharing your feedback with us. We are delighted to know that your stay started off on such a positive note thanks to our wonderful lobby space and the exceptional service that you received from our front desk team. While we are pleased to know that you enjoyed our spacious room, we would like to sincerely apologize for the condition of your room upon your arrival. Your feedback has been shared with our housekeeping team to ensure that we are providing the spotless accommodations that our guests expect and deserve. We hope you will reconsider staying with us again so that we can provide the immaculate accommodations for which we are known. Best Regards, Ericka Johnson General Manager
Dear Magan,It was a pleasure having you as our guest at the Courtyard by Marriott Gulf Shores Craft Farms, and we appreciate you sharing your review with other travelers. It’s great to hear you enjoyed the comfort of your clean, spacious room and our friendly service! We look forward to sharing your positive feedback with our team and hope you will revisit when you are in the area again.Best Regards,Ericka JohnsonGeneral Manager
Dear Kelly,Thank you so much for your wonderful feedback. We are delighted to hear that our location, friendly team, and clean accommodations made your visit such a positive experience. It’s great to know we exceeded your expectations and helped make your trip for the show even more enjoyable. We look forward to welcoming you back to Courtyard by Marriott Gulf Shores Craft Farms soon for another memorable stay and more exciting events in the area.Best Regards,Ericka JohnsonGeneral Manager
Dear Guest,Thank you for taking the time to share your experience. We are glad to hear that our team made you feel welcome and that you found them friendly during your stay. That said, we are sorry to learn that certain areas of the room did not meet the level of cleanliness you expected. Your feedback is invaluable in helping us maintain the highest standards, and it will be shared with our housekeeping team for careful review. We truly appreciate your understanding and hope to have the opportunity to provide you with a more seamless and comfortable visit in the future.Best Regards,Ericka JohnsonGeneral Manager