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城堡村度假村

Castello Village Resort

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Guest（Couple） 2025-11-01
We stayed here for a week in October 25. It's a large place with tiered accomodation winding down to the seafront path. Our room was right next to the pool with a single-glazed french window which - in summer and busy - would have been noisy into the small hours. As it was October, there wasn't anyone at the bar past 11! The people in the rooms either side smoked heavily which made our small balcony/terrace quite foggy. Yuk. A lot of other rooms had double-glazing so I expect it's a gradual process. There are some areas where it's a bit tatty and a few paving stones are dislodged. The pools are well-kept and the dining room clean & tidy. We only did B&B, but other guests had differing boards (why, though when there's loads of nice places within 5 mins walk?) It was ok for our stay.
酒店回复：
Dear Valued Guest, Thank you for sharing your feedback. We are glad to hear that you enjoyed the pools and found the dining areas clean and tidy. We appreciate your comments regarding room placement and balcony conditions, as well as the areas needing maintenance, which help us continue to improve the guest experience. Looking forward to have the opportunity to welcome you back and help you choose the room that best suits your preferences. Warm regards, The Castello Village Resort Team
Guest（Other） 2025-10-01
Atmosphere was great and rooms were clean Staff very nice, nothing too much Just need to ask if u want to know or need anything
Guest（Other） 2025-10-01
Castello Village is the oldest of the three hotels. The hotel slopes down to the sea, so naturally lots of steps, so it won't suit everyone. There are two pools with bars and snacks available. You can choose any variant of board. Our room was a double see facing, a/c is complimentary and was comfortable. There are plenty of places to eat and drink within the village. I would suggest that if you book via a tour your company remember they have hired certain rooms for the season and don't forget the per night room tax based on the government rating of the hotel. Overall 9.5/10.
Guest（Other） 2025-10-01
Our 5th visit to Castello Village Resort and our second visit this year, The travel time from Heraklion airport is @ 40 minutes by coach transfer, once at the hotel we went to reception and spoke to Gianni at the front desk, booking in was easy enough before we were taken to our room, Gianni took our cases and showed us the way, the rooms are very spacious and all you need to help with your visit, a good sized bed, the temperature had dropped in October but the heating A/C in the room was a welcomed feature, the shower/toilet is of a good size with a wallmounted mirror behind the sink and a well lit bathroom, we spoke to Mariola (room cleaner) we told her if we could have an extra blanket due to the dropping temperature and prefer a blanket over the heating, we were given a blamket for our beds which were used during our 7 night stay, the resteraunt is based on the lower ground which you need to go down @ steps to get to the dining room, the tables and chairs have been updated and are a much needed improvement, the breakfast has a lot to offer from Bacon/sausage eggs, cereals, breads, fruit and hot drinks. The hotel is very clean with plenty of cleaners working all day, the outside of the hotel is swept and cleaned daily, The main pool area is a good size with enough room for beds to be situated around the pool area, this does fill up quickly, around the pool area is a pool bar that is manned by staff, Mythos is served in a ice cold glass which tastes much better than the plastic beakers I have hadinother hotels, Ervis is our regular waiter/barman who is great to talk to, Sevi is another waitress who offers great service assistance. a new girl in the resteraunt was Dora an Hungarian national who although pretty new to the hotel and a little quiet soon became out of her shell and was too very polite and chatty, the main lure to this hotel is the location and the ease of the layout of the hotel, plenty to do outside of the hotel. the great people I managed to meet and chat to during our stay gives it the family hotel feeling, like me and my wife I too saw regular holiday makers we have met during our previous visits, every night was a show on at the castello hotels from the Boutique and was invited to the other hotels to enjoy the shows, The drifters were a couple of male singers from South Africa who were fantastic, the management at the hotel are always on hand, Constantinas introduced herself on our last visit and will go above and beyond to help the stay memorable, this time round I met Elaini who works at the Castello Boutique Suites. I cannot praise the Castello hotels enough, we are already planning on returning in June 2026. **The number of returning customers speaks volume about this hotel**
Guest（Couple） 2025-10-01
3rd visit to sisi and castello. much later in the season than usual, so we opted for a hot tub in the village, as aposed to a private pool in the boutique. amazing week. not very disabled friendly. we had breakfast included, but as per my reviews, we don’t eat breakfast, therefore unable to report. in the boutique, private pool gives you pool towels. in the village, with a hot tub booking, you’re expected to use your bathing towel or bring your own. an outside towel and mat would have given my review an extra plus. beds incomfortable, but clean. drinks here well priced but vary from castellos. the evening entertainment was a great out of season addition. along with lydia and cornelia, they both oozed languages, pleasantries and enthusiasm. credit to the hotels.
Guest（Couple） 2025-10-01
Just got back from a 7 night stay in castello village resort and what a lovely place to stay in. The whole experience was a delight from start to finish, we arrived in the early hours and was greeted by Ava who booked us in and swiftly took us to our apartment and was surprised to see that some food was left for us in the fridge with us being a late arrival this I found to be a good idea. The apartment was very nice and clean and towels changed every day and the bed linen changed every second day was grateful for the air conditioning as the week we stayed was rather hot in October. The food in the restaurant was delicious and every day the main man Ervis was there to greet you with his charm an absolute asset The only down side to the stay was we noticed that the walkways were starting to break up in places and also the main pool area the tiles were starting to break away but I assume this will be rectified in the closed season We will be back again soon in this delightful little corner of crete
酒店回复：
Dear Mr. John M, Thank you very much for sharing such a thoughtful review of your recent stay at Castello Village Resort. It’s wonderful to know that you enjoyed your week with us and that your experience was pleasant from the moment of arrival. We truly appreciate your kind words about our welcoming team,especially Eva and Ervis,as well as your recognition of the comfort, cleanliness, and thoughtful touches such as the late-night snack provided upon your arrival. We are also grateful for your feedback regarding the walkways and pool area. Your observations are very valuable to us, as they help ensure we continue to provide a high-quality environment for our guests. Thank you once again for your kind recommendation and for choosing our resort for your holiday in Crete. It would be our pleasure to welcome you back for another relaxing and memorable stay in the future. Cordially, Kalokyris Ioannis Front Office Department
Guest（Family） 2025-10-01
It was an absolutely amazing experience the staff and all the personnel within the hotel was extremely helpful and supportive in every way possible. Special mention for Constantine, Sevi and Elvis ( not sure of name). Superb location and friendly atmosphere.
酒店回复：
Dear valued Guest, Thank you very much for your insightful review! Constantine, Sevi, and Ervis always do their best to provide a memorable experience through their hospitality and service. We’re delighted to hear you enjoyed the location and friendly atmosphere, and we look forward to welcoming you back to Castello Village soon! Kind Regards, Panagiotopoulos Panagiotis Front Office Agent
Guest（Family） 2025-10-01
Yet another review for castello village. This has been our 4th visit to this hotel. Simply because we love it ! This hotel offers you everything you need for a fabulous holiday. All the staff are fantastic !!! So warm, welcoming .anything they can do to make your holiday special they will do . Plenty of verity in the restaurant catering for everyone , hot or cold ! I absolutely rave about the rosted vegetables plus tomatoes in the morning .would like them more often please . They seem to be improving the hotel bit by bit with new sunbeds, table's and chairs in the dinning area. If I had one negative thing it would be the public toilets .they really do need a revamp. Apart from that I'm very happy with everything else. Thanks again for yet another wonderful holiday I'm pretty sure we will be back.
酒店回复：
Dear gilld623, It was such a pleasure to read your kind words. Thank you sincerely for your continued loyalty and for choosing Castello Village for the fourth time. We are truly delighted that you continue to enjoy your holidays with us and that our warm hospitality, restaurant variety, and ongoing improvements have all contributed to another memorable stay. Your lovely mention of the roasted vegetables and tomatoes made our culinary team smile. We’ll certainly keep your request in mind for the future! We also appreciate your constructive feedback regarding the public restrooms. Please rest assured that we take your comments seriously, and this area is already being considered as part of our ongoing enhancements to the property. On behalf of the entire Castello Village team, thank you once again for your wonderful review and trust in us. We look forward to welcoming you back soon for your next relaxing holiday with us. Cordially, Kalokyris Ioannis Front Office Department
Guest（情侣） 2025-10-01
Vriendelijk ontvangen, overige personeel gastvrij en Cornelia van het animatieteam een grote aanwinst, integer, uitnodigend en respectvol Cornelia zag ook de alleenstaande en minder valide erg fijn
酒店回复：
Dear valued Guest, Your kind comments mean a lot to us! We are delighted to hear that you felt comfortable and welcome during your stay. Cornelia and the rest of our team will be thrilled to know that their efforts were appreciated, especially in making all guests feel included and cared for. We hope to have the pleasure of welcoming you back to Castello Village Resort soon! Kind Regards, Panagiotopoulos Panagiotis Front Office Agent
Guest（Couple） 2025-09-01
Never visited Crete before so came here blind. Arrived late so it was in darkness but reception was open and got booked in easily and taken to our ground floor beach view apartment. Popped qcross road to the handy supermarket and got a few drinks and water and milk and called it a night. Come morning the view was excellent...literally 20 yards from the rocky beach with waves crashing and the beautiful blue ocean. Went for breakfast and it was excellent...loads of choice... unbelievably the rice pudding was a hit! Little complaint was that the hot food options were literally luke warm and needed a couple of minutes in a microwave to get them even acceptable...this was every morning. So....the room was small but adequate with air con, kettle etc, fridge, safe, wifi, great shower and bathroom.... adequate clothing rack and drawer space. A bit of a downer was our room literally opened onto a flagged or tiled footway that was badly cracked and some loose and dangerous tiles...sadly it went onto the grassy area prior to the beach where the sunbeds were situated. This grassed area desperately needed a trim or renovation and let the rest of the hotel down.. especially as the sister hotel literally next door had a fabulous frontage and looked immaculate. Anyway...the hotel was clean and staff were lovely and we would deffo return. Great location and views and if the food was hot and tidy the grass up it would have been perfect. Lots of friendly cats as well.... Love it to pieces.
酒店回复：
Dear Valuable Guests, Thank you for taking the time to share such a detailed account of your stay. It’s wonderful to hear that you enjoyed the beautiful sea views, relaxing location, and friendly service, and that breakfast offered plenty of choice. Your feedback regarding the temperature of hot dishes, the condition of the pathways, and the upkeep of the grassy area is very much appreciated and will be carefully reported to our management team. We’re glad that despite these points you had a memorable holiday and would return. It means a lot to know you loved the atmosphere and setting. We hope to welcome you back soon for an even more enjoyable stay. Kind regards, Kargatzi Konstantina Front Office Manager

城堡村度假村预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

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城堡村度假村地址：克里特岛 · Sisi · · Papatheodorou,

城堡村度假村 ◎ Castello Village Resort
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客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-11-01

Guest（Other） 2025-10-01

Guest（Other） 2025-10-01

Guest（Other） 2025-10-01

Guest（Couple） 2025-10-01

Guest（Couple） 2025-10-01

Guest（Family） 2025-10-01

Guest（Family） 2025-10-01

Guest（情侣） 2025-10-01

Guest（Couple） 2025-09-01

客户评价由实住客人提供的真实点评