Dear Mr. Williams:Thank you for sharing your experience with us. We sincerely apologize that we fell short during your stay, particularly regarding breakfast and our pool and spa. Your comments have been shared with our team for immediate attention.We truly value your feedback. It helps us improve. We hope you’ll consider giving us another chance to provide you with the comfortable, welcoming experience you deserve.Sincerely,-Best Western Plus Management
Thank you for joining us and for your recommendation. We hope that you join us again soon.