Dear Catherine, Thank you for taking the time to provide feedback about your recent stay with us. We're sorry to hear that your experience did not meet your expectations. We sincerely apologise for the inconvenience. We do offer dinner after 8pm with an early request, and we ensure our surroundings are safe, with security escorts if you feel uneasy.We also provide basic toiletries and extras on request. Regarding the hot water, it's available, but sounds like the knob may have been turned on the cold side. We have guest guides in all rooms with hot water instructions. Plus, our 24-hour reception is always ready to assist. We appreciate your feedback and we hope you'll consider giving us another chance to provide a better experience next time.
Thank you for taking the time to share your feedback with us! We're thrilled to hear that our staff left a positive impression on your stay. Providing exceptional service and a warm, friendly atmosphere is our top priority.We appreciate your feedback regarding the shower. We use solar heated water so it takes a bit of time to heat up.It's wonderful to know that you enjoyed our comfortable rooms, our breakfast service, and that you felt secure during your stay with us. We take pride in offering a tranquil and convenient environment for our guests.We look forward to welcoming you back to Ambrosia Hotel in Naivasha on your next visit, and we'll strive to make your stay even more enjoyable.