客户评价
由实住客人提供的真实点评
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We spent our honeymoon here as we were married in San Miniato. The staff was wonderful especially Laura! There was a slight issue with our room, not only were they considerate, they upgraded our room and sent a gift to our room complimentary once hearing about our wedding.
We will definitely make this a priority to our next visit!
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Good value for money for a 5 stat
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Ho recentemente soggiornato presso questa struttura termale e, sfortunatamente, l’esperienza non ha soddisfatto le aspettative a causa di diverse criticità riscontrate.
In primo luogo, la camera assegnata non disponeva di aria condizionata, un disagio significativo per me, che soffro il caldo anche a temperature moderate (circa 22 gradi). Inoltre, l’assenza di un estrattore d’aria nel bagno ha causato un accumulo di vapore e calore insopportabile dopo l’uso della doccia o dell’asciugacapelli, costringendomi ad aprire le finestre ogni volta che utilizzavo il bagno e prima di andare a dormire per rendere l’ambiente più vivibile.
Un ulteriore problema si è verificato con l’erogazione dell’acqua nella doccia: per un certo periodo, l’acqua era praticamente inesistente, causando notevole frustrazione al mio partner, che si trovava a utilizzare la doccia in quel momento.
Per quanto riguarda la colazione, i pancake non erano inclusi nel menu standard e dovevano essere acquistati a parte, . Il bar della piscina della struttura si è rivelato altrettanto problematico, con prezzi elevati e un servizio rallentato dalla presenza di poco personale, il che ha comportato tempi di attesa prolungati.
Altri aspetti negativi includono la scarsa varietà di canali televisivi disponibili in camera, che ha limitato le opzioni di intrattenimento, e la presenza di polvere sul retro del letto, indicativa di una pulizia non accurata.
In sintesi, l’esperienza è stata deludente a causa di carenze infrastrutturali, organizzative e di manutenzione. Raccomando alla gestione di migliorare le condizioni delle camere, come l’installazione di sistemi di ventilazione adeguati, aumentare il personale nel bar e ottimizzare i servizi offerti per garantire un soggiorno più confortevole ai futuri ospiti.
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The outside pool area was dirty, the chair cushions are mold and mildew stained and the area and pool was not clean . I went to the pool 2 days and both days were so bad I could not use the pool. All the indoor areas are extremely clean and well maintained
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Limited dinner options, some of the staff were rude
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5 stars-A peaceful escape into nature
I had an amazing and truly relaxing stay at Grotta Giusti. It’s the perfect place if you’re looking to unwind and enjoy being surrounded by nature. The peaceful setting, away from the hustle and bustle, made it feel like a true escape. I left feeling refreshed and would definitely visit again. Highly recommend for anyone craving tranquility and a touch of luxury in the middle of nowhere!
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Détails de déception: Salles de bains complètement obsolètes (douches et baignoires très vieilles et ne fonctionnant pas bien, voire pas du tout lorsque nous n'avions carrément pas d'eau à plusieurs reprises. Absence de transports navette jusqu'à Montecatini et obligation de prendre des taxis très chers. Déclenchements intempestifs des alarmes feu! Rénovation indispensable de plusieurs éléments afin de justifier le statut d'h?tel 5*
Notes positives: Soins des cure excellentes, en particulier les massages thérapeutiques. Cuisine correcte et plut?t bonne.
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Staff were awesome! Hotel is beautiful. Would stay again.
Beds were super comfortable. Best sleep we got in Italy.
This resort was a nice break from the city visits. The spa was nice, but the open hours made it difficult to plan days to visit areas like Pisa and Florence and spend time there without missing the spa closing.
We did not have breakfast or lunch at the resort but we did have dinner. As someone who is accustomed to fine dining, it was disappointing. Food was under seasoned and lacked depth of flavor.
I would definitely stay here again! Just next time venture down the way 5 minutes to a local restaurant. ??
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Wasted a whole day going from Rome to Florence just to take a train rent a car and go to the hotel to have to wait an hour to check in, be told conflicting information on where to wait, and order food that was absolutely horrible. I took one bite waited for my husband to taste his and right away said we will take the check and ran to get our bags and leave. We did not even stay or pick up our room keys. We went right back to the train station returned the rental and took the next train back to Rome to eat real food. There’s nothing around the hotel so their food being bad and us not eating all day after a wonderful food experience in Rome there was no way we were waiting for their dinner or prepaid breakfast I added to my reservation. A waste of money. The place is beautiful but the experience not worth it.
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My stay felt like heaven. I planned it smack in the middle of city hopping thru europe. The staff made sure all our needs and wants were met. The outdoor heated pool was to die for. The grotta was interesting and the massages!! Book it if you are thinking about it just book it.
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托斯卡纳格罗塔朱斯蒂温泉水疗度假村 - 傲途格精选预订电话：+8620-86009099
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其他咨询：+39-05729077991 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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托斯卡纳格罗塔朱斯蒂温泉水疗度假村 - 傲途格精选地址：托斯卡纳大区 · 蒙苏姆马诺泰尔梅 · · Via Grotta Giusti 1411
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