Estimado Jorge,Gracias por sus comentarios. Nos alegra que haya disfrutado de nuestro hotel y que haya apreciado la calidad de su estancia. Dicho esto, lamentamos la frustración causada por el cargo del valet parking, especialmente porque no se utilizó el servicio. Entendemos lo incómodo que puede ser y le animamos a que se ponga en contacto con nosotros para que podamos ayudarle a resolver el cargo lo antes posible. Agradecemos que nos lo haya informado y nos encantaría tener la oportunidad de brindarle una experiencia más agradable la próxima vez.Gracias,The Westin Carlsbad Resort & Spa
Thank you for taking a moment to share your thoughts about your recent stay. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. On a positive note, we're thrilled our valet team left a memorable impression on you, and we'll be sure to pass your compliments along. It is our hope that you will give us another chance to welcome you back for a seamless visit worthy of a perfect rating.Thank you,The Westin Carlsbad Resort & Spa
Dear Jaime,Thank you for your feedback. We're glad you enjoyed the beauty of the property and received excellent service from our valet and bell team. However, we regret that housekeeping and heating concerns impacted your stay. Your insights are valuable, and we will share them with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Thank you,The Westin Carlsbad Resort & Spa
Dear Angie,Thank you for being our guest recently. It was a pleasure having you here; however, we regret your disappointment with your experience. Your concerns about the shower will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. Additionally, your feedback about noise is understood, and the next time you stay with us, simply let us know at check-in that you would like to avoid certain areas of the hotel, and we will do our best to make that happen. Take care, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.Thank you,The Westin Carlsbad Resort & Spa
Dear Shauna,Thank you for choosing The Westin Carlsbad Resort & Spa and for sharing your five-star rating! We are thrilled to hear that our spa services, signature scent, furnishings, and room design all exceeded your expectations during your recent visit. It was a pleasure to host you and we look forward to welcoming you back soon for another great experience.Thank you,The Westin Carlsbad Resort & Spa