Thank you for taking the time to share your feedback with us. I was concerned to learn that your recent stay fell short of the high standards we strive to provide our guests. Please accept my sincere apologies for the frustrations you experienced.I have noted your specific concerns and am addressing them with our team as follows:Night Staff Interactions: I am truly sorry that you did not feel welcomed or supported by our evening team. We pride ourselves on hospitable service at all hours, and I will be meeting with our night supervisors to review our service protocols and ensure every guest feels valued, regardless of the time of day.Plumbing Issues: I apologize for the "gurgling" sounds from the plumbing. I have alerted our maintenance lead to inspect your room immediately to identify and resolve any underlying drainage or venting issues.Linen Availability: It is unacceptable that you were provided with insufficient linens. We are currently reviewing our par levels and housekeeping delivery schedules to ensure our guests have everything they need for a comfortable stay.
On behalf of the entire team at the Residence Inn Philadelphia Airport, I wanted to personally thank you for choosing to stay with us and for taking the time to share your feedback.We were absolutely delighted to see the excellent scores you gave us regarding your recent visit. It means a great deal to us that we were able to provide you with a excellent service. Providing exceptional service and a welcoming atmosphere is always our top priority, and your review serves as a wonderful affirmation of our team's efforts.We truly value your patronage and look forward to welcoming you back the next time your travels bring you to Philadelphia.If you are planning another visit, please contact us directly, and we would be happy to assist you with your reservation.
On behalf of the entire team at the Residence Inn Philadelphia Airport, I wanted to personally thank you for choosing to stay with us and for taking the time to share your feedback.We were absolutely delighted to see the excellent scores you gave us regarding your recent visit. It means a great deal to us that we were able to provide you with a excellent service. Providing exceptional service and a welcoming atmosphere is always our top priority, and your review serves as a wonderful affirmation of our team's efforts.We truly value your patronage and look forward to welcoming you back the next time your travels bring you to Philadelphia.If you are planning another visit, please contact us directly, and we would be happy to assist you with your reservation.
On behalf of the entire team at the Residence Inn Philadelphia Airport, I wanted to personally thank you for choosing to stay with us and for taking the time to share your feedback.We were absolutely delighted to see the excellent scores you gave us regarding your recent visit. It means a great deal to us that we were able to provide you with a excellent service. Providing exceptional service and a welcoming atmosphere is always our top priority, and your review serves as a wonderful affirmation of our team's efforts.We truly value your patronage and look forward to welcoming you back the next time your travels bring you to Philadelphia.If you are planning another visit, please contact us directly, and we would be happy to assist you with your reservation.
Thank you for taking the time to share such detailed feedback regarding your recent stay. While I am pleased to hear that our team provided friendly and efficient service, I am sincerely sorry that the property’s condition and our transportation services did not meet the Marriott standard you expect.We value your loyalty to the Residence Inn brand and would love the opportunity to regain your trust. I would like to look further into your taxi expense; please feel free to reach out to the hotel directly and ask for the General Manager.We hope to welcome you back to a much-improved experience in the future.
Please accept our sincerest apologies for the lapse in service regarding your housekeeping during your stay.We understand that you did not receive the expected cleaning service, and we are truly sorry for the inconvenience and discomfort this oversight has caused. Providing a clean and comfortable environment is one of our highest priorities, and it is clear we fell short of delivering on this promise.We have addressed this issue immediately with our Housekeeping team to understand what went wrong and to ensure that procedures are reinforced to prevent this from happening again.
On behalf of the entire team at the Residence Inn Philadelphia Airport, I wanted to personally thank you for choosing to stay with us and for taking the time to share your feedback.We were absolutely delighted to see the excellent scores you gave us regarding your recent visit. It means a great deal to us that we were able to provide you with a excellent service. Providing exceptional service and a welcoming atmosphere is always our top priority, and your review serves as a wonderful affirmation of our team's efforts.We truly value your patronage and look forward to welcoming you back the next time your travels bring you to Philadelphia.If you are planning another visit, please contact us directly, and we would be happy to assist you with your reservation.
Please accept our most profound and sincere apologies regarding the conditions of your room during your recent, unexpected stay with us. Reading your description—that the rooms were "disgusting," and finding dirty, sticky surfaces and food on the furniture—is deeply upsetting and completely unacceptable.We understand that you and your party were exhausted after missing your connection, and the last thing you needed was to encounter such a severe failure in cleanliness and hospitality. We pride ourselves on providing a clean, restful environment, and we clearly failed you on every level. We are particularly concerned about your reference to the high marks given by other reviewers, as the experience you described is nowhere near our standards.Thank you for bringing this critical issue to our attention. We hope to have the opportunity to earn back your trust.
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.