Thank you for sharing this with us. We regret that the shower never reached a comfortable temperature and that it took so long for the room to warm up. Issues with hot water and climate control can significantly impact rest and relaxation, and we understand how frustrating that experience can be. We appreciate you taking the time to let us know, as comments like these highlight the importance of addressing maintenance to better support future stays. It is our hope that you will give us another chance to welcome you back to change your lasting impression.Sincerely,Blayz BrooksGeneral Manager
Thank you so much for sharing your experience! We’re thrilled to hear that our location and front desk team made such a positive impression, and we’re glad the convenient parking and your room added to a comfortable stay. Your feedback about the room doors and in-room coffee is appreciated, and we’ll definitely consider it. It’s wonderful to hear that the balcony, the sound of the waves, and the moonlight made your stay feel so special. Those little moments are what we love seeing our guests enjoy. We can’t wait to welcome you back, maybe when the dining is in full swing, so you can experience even more of what we have to offer!Sincerely, Blayz Brooks General Manager
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your oceanfront balcony and had the chance to see the dolphins. It sounds absolutely magical. It's also great to know you found your room spacious and clean, and that our team provided fast and efficient service. We can't wait to welcome you back for another amazing stay here at Ramada Plaza by Wyndham Virginia Beach, the next time you're in town!Sincerely, Blayz Brooks General Manager
Thank you for bringing this to our attention. This is being taken seriously by our team, as cleanliness and comfort are non-negotiable standards for us. We’re reviewing this immediately to ensure rooms meet the level of care guests should always expect and would welcome the opportunity to provide a stay that feels safe, comfortable, and properly maintained in the future.Sincerely, Blayz Brooks General Manager
We appreciate your feedback and regret that your experience did not meet expectations. We value your input on areas where we can improve and will keep these in mind for future updates. Thank you for staying with us, and we look forward to welcoming you back for a refreshed stay in the future.Sincerely, Blayz Brooks General Manager
Thank you for reviewing your stay. It is disappointing that the smoke odor affected your arrival experience, even though conditions improved the following morning. A fresh and welcoming environment is essential, and we regret that this was not the first impression you received. Your comments regarding amenities and evolving service trends in the industry are understood, and your feedback will be handled internally as we continue reviewing how to best support guest comfort and convenience. We appreciate you taking the time to share your thoughts with us, and we hope to welcome you back for a truly exceptional stay in the future.Sincerely,Blayz BrooksGeneral Manager
Dear Steven,Thank you for taking the time to share your experience. It’s disappointing to learn about the inconvenience you faced with parking and that the overall appearance of the property did not meet expectations. This situation should have been handled more thoughtfully, and our internal team will review it to prevent similar disruptions in the future. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a smoother, more comfortable stay.Sincerely,Soonita NowbuthGeneral Manager
Dear Haruo,We are pleased to hear that you enjoyed the ocean view. Thank you for staying with us, and we hope to welcome you back for an even better stay next time!Sincerely, Soonita Nowbuth General Manager
Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Ramada Plaza by Wyndham Virginia Beach soon for another great stay!Sincerely, Blayz Brooks General Manager
Dear Todd, Thank you for staying with us and for sharing your feedback. We are glad to know you appreciated the friendly service and convenient location. Your comments about the accommodations are important and will be shared with our team as we work on improvements. We value your input and hope to provide you with a more comfortable experience in the future.Sincerely,Soonita NowbuthGeneral Manager