Thank you for sharing your feedback with us. We truly appreciate your kind words and your recommendation, especially for guests flying out of IAH. We sincerely apologize for missing your requested wake-up call—this is certainly not the level of service we strive to provide, and we will address this with our team to ensure it doesn’t happen again. We’re glad to hear you otherwise had a very nice stay, and we hope to have the opportunity to welcome you back and provide an excellent experience from start to finish.
Thank you so much for your wonderful review! We’re delighted to hear that you had such an enjoyable stay and that our staff, cleanliness, and welcoming atmosphere made a positive impression. It’s great to know our location and attention to detail added to your comfort. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!
Dear Ms. Fontanesi,Thank you for taking the time to share your feedback. I am truly sorry to hear about the challenges you experienced during your recent stay with us, especially as you were hoping to treat your friend to a special weekend. Your disappointment is completely understandable, and we deeply regret that we fell short of providing the high-quality experience you expected and deserved.Please accept our sincerest apologies for the elevator outage, the delay in room service, and especially for the concerning odor issue that was not promptly addressed. These incidents are not reflective of our usual standards, and your comments have been shared with our management and maintenance teams for immediate review to ensure such lapses do not happen again.I’m glad to hear that our manager on duty was able to provide some assistance and that you enjoyed your breakfast, but we recognize that this did not make up for the inconveniences you faced. We would very much like the opportunity to make this right. Please contact me team directly at 281-442-5100 so we can discuss an appropriate resolution and ensure your next visit reflects the hospitality and care we are known for.Thank you again for bringing these matters to our attention. We appreciate your patience and hope to have the chance to restore your confidence in us.
Greetings!Thank you for your review! We'll be sure to pass along your kind words to the team. We truly appreciate your support and look forward to welcoming you back next year!
Thank you for sharing your experience with us! It’s wonderful to hear that you loved our shuttle service, and the driver provided top notch service.We hope to see you back soon!