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西棕櫚灘市區華蓋酒店

Canopy by Hilton West Palm Beach - Downtown

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Guest（Other） 2025-11-01
The hotel was very accommodating and everybody was extremely nice and personable. I want to put a special thanks to Bernie at the front desk for making my 20th year anniversary with my wife very special and we will definitely be recommending this hotel for any of our friends that are staying in West Palm Beach. Excellent location and great amenities and restaurants bars.
酒店回復：
Thank you for sharing your wonderful experience. We are delighted to hear that Bernie helped make your 20th anniversary memorable. It’s great to know you enjoyed our location, amenities, and the hospitality offered by our team. We look forward to welcoming your friends whenever they visit West Palm Beach.
Guest（Other） 2025-11-01
Last year we visited the hotel for the first time we had a great experience. This year was even better Santiago the hotel, assistant manager is phenomenal. He embodies the term hospitality recommend this hotel anyone visiting West Palm Beach walking distance to restaurants, shopping parks. They have a terrific rooftop lounge, great food and drinks.
酒店回復：
Thank you for your wonderful review! We’re thrilled to hear that your return visit exceeded your expectations. Santiago will be delighted to hear your kind words—he truly embodies the spirit of hospitality. We’re glad you enjoyed our rooftop lounge, food, drinks, and convenient location. We appreciate your recommendation and can’t wait to welcome you back again soon!
Guest（Couple） 2025-11-01
Our first time here but won’t be the last. Check-in and valet staff was friendly and helpful. We had dinner at tree house and the drinks and food was amazing there. Great vibe. Thank you!
酒店回復：
It's wonderful to hear that you enjoyed your first visit! Our check-in and valet team always aims to be friendly and helpful, and it's great to know that you appreciated that. We’re also delighted you loved the drinks and food. Looking forward to welcoming you back for another great experience!
Guest（情侶） 2025-10-01
We stayed one night. Very clean and spacious room. The breakfast was regular, nothing special that's why I think it was overpriced. I ordered avocado toast and poached egg. 2 toasts, 1 poached egg and fruit salad for $21. Besides that the hotel is new and beautiful.
酒店回復：
Thank you for leaving a 10/10! We hope to welcome you back again soon!
Guest（與好友旅游） 2025-10-01
Beautiful hotel in a great location. Close to everything. Sadly, when I arrived to my room the bathroom vanity, toilet and floor had several long hairs and water stains. Big enough to be uncomfortable. The young men working the valet parking were very cordial. Other than that bathroom issue it was a good experience.
酒店回復：
Thank you for sharing your feedback. We're glad you enjoyed our location and friendly valet team. We’re truly sorry for the cleanliness issue in your bathroom and will address this with our housekeeping team to ensure it doesn’t happen again. We hope to welcome you back for a flawless stay.
Guest（家庭旅游） 2025-09-01
It's definitely one of the best properties I’ve found in West Palm Beach. The price is great, and the rooms are modern, updated, and very comfortable. The pool, bar, and rooftop area are amazing. This is a super clean property with beautiful rooms and excellent staff. The only downside is that check-in is a bit late at 4 PM, and early check-in isn’t guaranteed. Late check-out may be possible depending on availability. Still, everything else was amazing, and this will be my go-to getaway hotel from now on. 100% recommended! ??
酒店回復：
Thank you so much for your thoughtful review! We’re thrilled to hear that you enjoyed our modern rooms, rooftop area, and the overall experience at our property. Your kind words about our staff and cleanliness mean a lot to us. We appreciate your feedback regarding check-in and will certainly share it with our team. We look forward to being your go-to getaway spot in West Palm Beach and can’t wait to welcome you back again soon!
Guest（與好友旅游） 2025-09-01
During my stay I ordered DoorDash for dinner and whoever worked the front desk that night either threw my food away or stole it . The dasher provided photos proving that it was turned in ant the front desk. Other than that the stay was great , be mindful though they do not have a microwave either.
酒店回復：
Thank you for leaving your feedback about your stay! We apologize for the inconvenience of not receiving your door dash! We will be looking into this matter and reviewing our procedures to make sure all guests receive their orders!
Guest（其他） 2025-08-01
Last couple times I was there they had DJs etc at the pool and bar area at the rooftop.. They close the pool early and the guests cannot use it. It is dominated by people who are not even hotel guests there. Then the music at the bar and lounge area is so loud is ridiculous Plus you cannot find a seat by the pool during that time
酒店回復：
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visits. Our goal is always to provide a relaxing and enjoyable stay for our hotel guests, and we regret that the atmosphere at our rooftop pool and bar did not meet your expectations.We understand your concerns regarding pool access, seating availability, and the volume of music during events. While we do occasionally host entertainment to enhance the guest experience, we certainly do not want this to interfere with your comfort or limit your ability to enjoy our amenities. Your comments have been shared with our management team so we can review our event scheduling, pool policies, and seating arrangements to ensure a better balance between events and guest use.We truly value your loyalty and hope to have the opportunity to welcome you back for a more relaxing and enjoyable experience in the future.
Guest（其他） 2025-07-01
The hotel is clean, beautiful, and the staff was excellent throughout our stay. I did run into one issue I had arranged via chat with the hotel to have my EV charged while using valet, since I was on a tight schedule the next morning. Unfortunately, the car wasn’t charged as requested. However, the team responded quickly and professionally by crediting the valet fee, which I appreciated. The valet charge was $55, which feels a bit steep (not sure if that’s the standard). That said, everything else from the pool to the room to the overall servicewas top-notch. I’d absolutely stay here again.
Guest（情侶） 2025-07-01
We booked for the weekend to celebrate our anniversary and our stay was top shelf. Hotel is classy with a contemporary, green vibe. Loved the bar and well made drinks at happy hour. Breakfast was expensive. The Treetop and roof pool area was inviting and even though we were here in July there's a nice breeze with comfy shaded cabanas. The staff was attentive and friendly. Highly recommend.

西棕櫚灘市區華蓋酒店預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+1-561-6550404 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
會議室在線預訂

西棕櫚灘市區華蓋酒店地址：佛羅里達州 · 西棕櫚灘 · · 380 Trinity Pl

西棕櫚灘市區華蓋酒店 ◎ Canopy by Hilton West Palm Beach - Downtown
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西棕櫚灘市區華蓋酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

Guest（情侶） 2025-10-01

Guest（與好友旅游） 2025-10-01

Guest（家庭旅游） 2025-09-01

Guest（與好友旅游） 2025-09-01

Guest（其他） 2025-08-01

Guest（其他） 2025-07-01

Guest（情侶） 2025-07-01

客戶評價由實住客人提供的真實點評