Dear Luz, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.SincerelyMaría FrancoExperience managerPetit Palace Preciados
Milcaliz, Thank you very much for your reviews and comments. They are very important to us so that we can continue to improve. We are very sorry that you did not like the room. Unfortunately, as you mentioned, our colleagues wanted to change your room, but at this time of year we did not have any rooms available to change you to. We apologise for any inconvenience you may have experienced during your stay.Best regards from the entire Petit Palace Preciados team.Guest Service
Dear Olivier,Merci d'avoir partagé votre avis concernant votre séjour à l'h?tel.Vos commentaires nous aident à améliorer constamment le service que nous offrons à nos clients.Nous sommes ravis que votre séjour parmi nous ait été agréable et que notre emplacement privilégié vous ait permis de profiter pleinement de la ville.Nous regrettons toutefois que la taille de votre chambre ne vous ait pas convenu.La chambre que vous avez réservée, la petite chambre double, est la plus petite catégorie. Lors d'un prochain séjour, nous vous recommandons de réserver une chambre double standard ou supérieure, plus spacieuses et lumineuses, où vous serez certainement plus à l'aise.Votre avis est très important pour nous. Nous espérons que lors de votre prochain séjour à Madrid, vous nous donnerez une nouvelle occasion de vous offrir l'excellente expérience que nous nous effor?ons d'offrir à tous nos clients.Cordialement,Jonathan Hernández - Service ClientèlePetit Palace Preciados
Estimado Fabio.Grazie per aver condiviso la sua splendida recensione del suo soggiorno in hotel.Opinioni come la sua ci incoraggiano e ci aiutano a continuare a migliorare i nostri servizi.è un piacere sapere che ha trascorso un soggiorno così piacevole, che le è piaciuta la sua camera e la nostra colazione a buffet e, soprattutto, che è rimasto così soddisfatto del servizio ricevuto dal nostro team. Mettiamo tutta la nostra energia e dedizione per farla sentire a casa ogni giorno durante il suo soggiorno: siamo entusiasti di esserci riusciti!Speriamo di darle nuovamente il benvenuto molto presto.Cordiali saluti,Jonathan Hernández - Servizio ClientiPetit Palace Preciados
Maria, thank you so much for your comments and feedback. They are very important to us, helping us to continue improving every day. We are delighted to know that you had a pleasant stay with us and that you were able to enjoy our city and its most emblematic places thanks to our magnificent location. We hope to welcome you back again on your next visits to Madrid. Best regards from the entire Petit Palace Preciados team.
Ramon, thank you so much for your fantastic reviews and comments. We're delighted to hear that you had such a pleasant stay and were able to enjoy our city and its most iconic landmarks thanks to our magnificent location. We hope to welcome you back soon on your next visits to Madrid.Best regards from the entire Petit Palace Preciados team
Jeanette,We would like to thank you for your wonderful review, which helps us to continue improving our service. We are delighted to hear that you enjoyed a fantastic stay. We especially appreciate your mention of our colleague Laura. We are sure that when we tell her, she will be delighted to know that her excellent work helped to improve your stay. We are also delighted that both the service provided by our team and the cleanliness of the hotel met your expectations. It would be our pleasure to welcome you back if you return to Madrid in the future, and we will do everything possible to ensure that you enjoy an equally memorable experience.Warm regards from the entire Petit Palace Preciados team. Sergio MorenoGuest Service
Marcos, muito obrigado pelo seu feedback e comentários. Eles s?o muito importantes para que possamos melhorar a cada dia. Ficamos felizes em saber que, no geral, sua estadia conosco foi agradável e que o quarto n?o atendeu às suas expectativas. Pedimos desculpas por isso. Agradecemos especialmente seus comentários à equipe; temos certeza de que eles ficar?o satisfeitos em saber que o excelente trabalho deles contribuiu para uma estadia melhor.Esperamos recebê-lo novamente em sua próxima visita a Madri. Atenciosamente, toda a equipe de atendimento ao hóspede do Petit Palace Preciados.