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瓦倫丁瑪雅帝國海濱成人全包酒店

Valentin Imperial Riviera Maya All Inclusive - Adults Only

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Guest（Couple） 2026-01-01
My husband and I just returned from a week at Valentin Imperial Maya, and we honestly had the best time. From the moment we arrived until the moment we left, everything was exceptional. The staff truly make this resort stand out — always smiling, always friendly, and genuinely happy to joke and engage with guests. You feel welcomed everywhere you go. The entertainment was, without question, the best we’ve experienced at any resort: fun, high-energy, and incredibly well done. Our room was beautiful, spacious, and spotlessly clean — honestly one of the cleanest resorts we’ve stayed at. The grounds were immaculate and perfectly maintained, which added so much to the overall experience. The food was excellent with no shortage of options. We never got bored of dining and even found ourselves hopping to two or three restaurants in one night just for appetizers — because why not? There was always something new and delicious to try. The beach was absolutely stunning, and we were lucky to have no seaweed for the entire duration of our stay, which made it even more enjoyable. We truly can’t say enough good things about Valentin Imperial Maya. It exceeded our expectations in every way, and we will absolutely be back. ??????????
Guest（與好友旅游） 2026-01-01
All staff is super friendly and helpful. Food at all restaurants is good. We love this place - we go every year with a group of 10!
Guest（情侶） 2026-01-01
Our third time to stay at Valentin Imperial. We are Premier ******* member and eligible for a room upgrade. But everytime, they always say, we are full, for which I don’t believe 100%. They just don’t want to give us a room upgrade, I think. Second, we finally got the chance to book the Japanese restaurant, Hibachi. We came on time and chose the front seat. Then these 4 couples who came in late and Juana, the staff, wants us move to accommodate the late comers! She just ruined my husband’s bday celebration!! So, we moved to the corner of the table. At the end of dinner, one the guest who felt bad for us, told Juana that it is my husband’s bday, Juana came back with a cheesecake and a candle and startled singing Happy Birthday to ME!!! Just a bad experience at the Japanese restaurant.
酒店回復：
Dear Guest,Thank you very much for taking the time to share your feedback and for choosing Valentin Imperial Riviera Maya once again for your stay. We truly value your loyalty and appreciate you being a Premier ******* member.We sincerely apologize for the disappointment you experienced, particularly regarding the room upgrade expectations and, most importantly, the situation at our Japanese restaurant. We are very sorry that this experience affected what should have been a special birthday celebration for your husband. This is certainly not the level of service or attention to detail that we strive to provide.Please be assured that your comments have been shared with our management and restaurant teams for review and follow-up. Feedback like yours is extremely important to us, as it allows us to identify areas of opportunity and continue improving our guest experience and service standards.We truly regret any inconvenience caused and hope you will consider giving us the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Kind regards,
Guest（情侶） 2026-01-01
First the good. Staff were generally excellent with a shout out to those in the Don Carlos bar!! Now the bad…my room didn’t have a functioning phone for three days (a safety issue) and only half the TV channels for the entire week. The main pool had a frat house vibe (loud music and partying) which was so very different from the upmarket vibe of the rest of the resort. The quiet pool was small and dirty. Everywhere, including the beach, was a “towels at dawn” situation. The beach was clean and swept regularly. Food was hit or miss. Some really good dishes (perversely often with cold sides) but the buffet was poor compared to other resorts in the area. Service in the restaurants was excellent and the staff were very helpful in providing suggestions for both dishes and drinks.
酒店回復：
Dear Guest,Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your kind words regarding our team, and we are especially pleased to know you enjoyed the service provided at Don Carlos Bar. Your recognition will certainly be shared with the team.We also sincerely thank you for bringing to our attention the areas where we have opportunities to improve. We regret the inconveniences you experienced with the in-room phone and television, and we fully understand your concern, particularly regarding safety. Additionally, your comments regarding the pool atmosphere, cleanliness, availability of loungers, and food consistency are very important to us.Please rest assured that your observations have been shared with the corresponding departments for proper follow-up and review. Feedback such as yours is essential for us to continue improving our services and ensuring our guests enjoy the level of comfort and experience they expect from our resort.Once again, thank you for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience.Kind regards,
Guest（家庭旅游） 2026-01-01
The property is immaculate. The staff go above and beyond for you, and do it with a smile on their face. Honestly do not have one negative thing to say about the entire resort, other than the gym. Gym needs to be bigger and better.
Guest（獨自旅游） 2025-12-01
景色優美，食物也十分豐富美味，適合放空自己
Guest（情侶） 2025-11-01
La alberca estaba muy bien … las tinas no eran de agua caliente
酒店回復：
Estimado huésped:Agradecemos mucho su estancia con nosotros y el tiempo que se tomó para compartir su comentario. Nos alegra saber que disfrutó de la alberca y tomamos nota de su observación sobre las tinas, la cual sin duda nos ayudará a mejorar nuestros servicios.Esperamos tener el placer de recibirlo nuevamente muy pronto.Atentamente,
Guest（情侶） 2024-04-01
Service and food were excellent. The property was spotless. The only problem we had was they put us in a building with construction noise and we asked to move, which we did. Also, the rooms are very automated, and the air conditioning sensor didn't work properly. Otherwise, everything was excellent. Food was great and had no problems getting a table. They do close one restaurant each night, so make sure you find out which ones are closed during your stay. Also, we loved the piano bar with the specialty drinks, but the piano was extremely out of tune. It sounded like a cheap saloon in a western movie. Sad considering the piano player was very good. Overall we would go back again and probably will.
Guest（情侶） 2023-12-01
Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.
Guest（情侶） 2023-06-01
Been to many all inclusives & this is our favorite . Staff & food is excellent plus is gorgeous here

瓦倫丁瑪雅帝國海濱成人全包酒店預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

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瓦倫丁瑪雅帝國海濱成人全包酒店地址：金塔納羅奧州 · 索里達瑞達德 · · Carretera Federal 307 Chetumal Puerto Juarez KM 311 500

瓦倫丁瑪雅帝國海濱成人全包酒店 ◎ Valentin Imperial Riviera Maya All Inclusive - Adults Only
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瓦倫丁瑪雅帝國海濱成人全包酒店

客戶評價 由實住客人提供的真實點評

Guest（Couple） 2026-01-01

Guest（與好友旅游） 2026-01-01

Guest（情侶） 2026-01-01

Guest（情侶） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（獨自旅游） 2025-12-01

Guest（情侶） 2025-11-01

Guest（情侶） 2024-04-01

Guest（情侶） 2023-12-01

Guest（情侶） 2023-06-01

客戶評價由實住客人提供的真實點評