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休斯頓布魯克哈羅萬豪SpringHill酒店

SpringHill Suites Houston Brookhollow

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Guest（Business traveler） 2025-11-01
Room was very clean, front desk staff was friendly. Bteakfast staff was courteous and eager to help. Overall this was an excellent place to stay.
酒店回復：
Dear Mr. Kolbusz. Thank you for your recognition. It's our responsibility to ensure everyone's stay is enjoyable. Once again, thank you!Sincerely,Annabelle Montgomery
Guest（Other） 2025-11-01
The rooms were spotless, comfortable bed, Hotel is beautiful Staff were very nice Breakfast hostess was exceptionally helpful
酒店回復：
Dear Ms. Pat,I am glad to hear that your stay was enjoyable. We look forward to welcoming you again the next time you are in the Houston area. Have a wonderful holiday, and thank you.
Guest（Family） 2025-11-01
The room was clean and comfortable (just a bit warm, because there was a small couch in front of the AC wall unit - and we do believe that that prevented the return of the flow of air in the room). Breakfast was a bit complicated (we though it was complimentary and a buffet and we arrived to breakfast early Saturday morning, it took longer than we expected and the service was not great. Sunday was better and we even got a kids’ menu that was super helpful). Communication would have helped as we believe management had changed.
酒店回復：
Good morning Velasquez. We apologize for the inconvenience. I will make sure to coach my team to improve the service. Thank you for your feedback.
Guest（Other） 2025-10-01
Excellent staff, especially the woman who works in the breakfast area (I am so sorry I didn’t catch her name).
酒店回復：
I'm glad your stay was enjoyable. Thank you for choosing SpringHill Suites Brookhollow!
Guest（Other） 2025-09-01
Won’t stay again ?? The positives: friendly staff, nice room and very clean. The negatives: our room was on first floor facing the parking lot. We had so much light from the parking lot coming around the curtain that it was difficult to sleep. There is also a lot of road noise as the hotel is located very close to a highway. There also was no hot water- showering was miserable.
酒店回復：
Good day Ms. Julie. We certainly apologize for the inconvenience. We are taken care of the issues. Thank you for letting us know.Thank you.
Guest（Other） 2025-09-01
Stayed 3 nights and was very happy with my hotel experience. Room was clean and spacious and gym was nice as well. Breakfast could have had more variety but overall solid hotel stay.
酒店回復：
Good day Mr. Sanchez. I am glad that your stay was enjoyable. Let us know if you need anything else.Thank you
Guest（Couple） 2025-09-01
We checked in at 10pm, got to the room and the thermostat was on 80. No problem, turned it down and went to bed. Woke up at 2am and were hot. Temperature in the room had not changed - still at 80 in spite of setting being at 72. Did not feel like asking anyone at that time to try to fix it or move us so just lumped it until the next morning. When we told the front desk about it the clerk said that the new rooms are set up so that if no movement is detected the a/c goes back to the higher temps. We point out the obvious that when sleeping we don't move around much and the clerk, rather indignantly stated that we should have held the three buttons down on the thermostat to stop the auto adjust feature. There was nothing on the thermostat to indicate this (and in fact, there were four buttons on the thermostat so which to push anyway?) and no one at the front desk told us about this at check-in. It is bad enough that the a/c does not work in a room that you pay $190 bucks for but the attitude of the clerk just made it worse. We should have insisted on a reduction in our charge but did feel like arguing about it. In addition to the a/c and attitude, the complimentary breakfast was poor at best. Cold eggs and cold hash browns sounds tasty doesn't it?. It is too bad - otherwise it is a pretty nice place. No way it is worth the $190 though. We would definitely recommend looking and staying somewhere else.
酒店回復：
Good day Mr. Moore. First of all i do apologize for all these inconvenience. I will make sure to coach my team. Again i sincerely apologize.
Guest（Business traveler） 2025-09-01
Very friendly and helpful staff. The elevator is a bit clunky. Room cleaning was "every other day" and they didn't replace my towels, so I had to go ask the front desk. The accommodations were very roomy.
酒店回復：
Good day Mr. Delouche. First of all, I'd like to apologize for our elevator. Our cheap engineer will look into the issue and resolve it. I also apologize for the housekeeping service being provided every other day-this follows brand standards. However, our front desk is open 24 hours, and we're more than happy to deliver items directly to your room. Again, I apologize.Sincerely,Annabelle Montgomery
Guest（Business traveler） 2025-08-01
Did not have spoons for breakfast to entire time I was there. Room door would not close without effort.
酒店回復：
Thank you for your feedback.
Guest（商務非凡国际） 2024-11-01
Mold!! There was mold in the shower and the wall next to the tub was coming off. There was spittle behind the bathroom sink and the blow dryer didnt work. Reservations were for two nights, and the key cards didnt work on the second night. My door was open when i tried my key card on the second night. In all fairness. There was a lot of construction going on and they were shutting down the day after we checked out.

休斯頓布魯克哈羅萬豪SpringHill酒店預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

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休斯頓布魯克哈羅萬豪SpringHill酒店地址：德克薩斯州 · 侯斯頓 · · 2750 North Loop West

休斯頓布魯克哈羅萬豪SpringHill酒店 ◎ SpringHill Suites Houston Brookhollow
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休斯頓布魯克哈羅萬豪SpringHill酒店

客戶評價 由實住客人提供的真實點評

Guest（Business traveler） 2025-11-01

Guest（Other） 2025-11-01

Guest（Family） 2025-11-01

Guest（Other） 2025-10-01

Guest（Other） 2025-09-01

Guest（Other） 2025-09-01

Guest（Couple） 2025-09-01

Guest（Business traveler） 2025-09-01

Guest（Business traveler） 2025-08-01

Guest（商務非凡国际） 2024-11-01

客戶評價由實住客人提供的真實點評