Thank you for your feedback, and we apologize for any issue you might have experienced. Our team will look into this. Thanks again.
Thank you for choosing us, and we look forward to welcoming you back.
Dear Jennifer,Thank you for sharing your detailed feedback about your 3-day stay with us. We're pleased you found the room big and very nice, though we're sorry to hear about the challenges you experienced.We take guest service very seriously, and our team strives to provide warm, welcoming hospitality to all guests. Your feedback about staff interactions is valuable to us as we continue to enhance our guest experience.As a boutique property in downtown Laguna Beach, our layout reflects the unique character of this historic coastal area. We understand navigating the property can initially seem challenging, and we're always happy to assist guests with directions and luggage when needed. We encourage all guests to contact our front desk team for any assistance during their stay.We've completed significant renovations and updates over the past few months and continue to enhance our facilities and service on an ongoing basis. Your feedback helps us improve, and we hope you were able to enjoy some of beautiful Laguna Beach during your visit.Best regards,14 West