Thank you for sharing your experience with us. I am truly sorry for the issues you encountered during your stay, including the cleanliness concerns, valet parking challenges, reservation confusion, and the pool closure due to renovations. We understand how important these details and amenities are to our guests, and I deeply regret that we fell short in so many areas.Your feedback has been shared with our leadership team to address these matters immediately—from reinforcing housekeeping standards to improving communication about renovations and valet service. Please know that we take your comments seriously and are committed to making significant improvements.As a gesture of our appreciation for your patience and loyalty, I have credited 10,000 Marriott Bonvoy points to your account. We hope this demonstrates our commitment to making things right and providing a better experience in the future.If you plan to return, please feel free to reach out to me directly—I would be happy to assist with your arrangements personally.
Thank you for sharing your experience with us! We’re thrilled to hear that you found our staff great and enjoyed the spacious rooms. We truly appreciate your kind words about how our team navigated the construction challenges—it means a lot to us.We understand that construction can be inconvenient, and we’re grateful for your patience and understanding during this time. Your feedback helps us continue improving while maintaining the level of service our guests deserve.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even better, please don’t hesitate to reach out.
Thank you for sharing your feedback with us. We’re truly sorry for the inconveniences you experienced, including the construction, pool closure, and the challenges in honoring your room request.Due to the high demand during the New Year’s Eve holiday, we were unable to accommodate complimentary upgrades as all upgraded rooms were fully committed. We understand how disappointing this must have been, especially when expectations weren’t met.Your comments have been shared with our team to improve communication and ensure requests are handled more consistently moving forward. We appreciate your honesty and hope to have the opportunity to provide you with a much better experience in the future.
Thank you so much for your kind words! We’re delighted to hear that you found your room very clean and that our breakfast and front desk teams were helpful and attentive. Providing quick, knowledgeable, and friendly service is what we strive for every day. We truly appreciate your feedback and look forward to welcoming you back soon!
Dear valued guest,Thank you for taking the time to let us know about your stay experience. We appreciate your feedback.
Dear Ms. Cameron,Thank you for taking the time to let us know about your stay. I will be sharing your feedback with our leadership team to review for an improved guest experience. I am glad to see our staff was friendly and helpful.
Dear Mr. Watson,Thank you for taking the time to let us know about your stay experience. Providing the highest level of hospitality is our priority and I am sorry we did not meet your expectations. I will be sharing your feedback with our leadership team to review for an improved guest experience.