Thank you so much for your kind words. We are thrilled to hear you enjoyed your stay, but more importantly, we were concerned to hear about your little one falling ill. We are so glad our team could provide a bit of extra time to help make a difficult morning a little easier for your family.We hope your son is feeling much better now, and we would love to welcome you all back for an even smoother stay in the future!
Thank you so much for your wonderful feedback!We are delighted to hear that you experienced the charming and welcoming feel we strive for at The West. It is particularly rewarding to know that you found our staff very kind, and the hotel clean and well kept.We are also thrilled that you enjoyed the delicious breakfast and the special touch of our nightly chocolate chip cookies and milk!We sincerely appreciate your suggestion regarding the pool. We understand that having a heated pool would enhance the experience and provide more options for our guests, and we will certainly be taking this suggestion into consideration as we plan future improvements.Thank you for saying you would definitely return! We sincerely hope to welcome you back the next time you are in the area.
Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted that our staff made you feel welcome and that you enjoyed the convenience of our location. Providing a peaceful environment and a great start to the day with our breakfast are top priorities for us. We look forward to your next visit!
Thank you so much for taking the time to share your review of your recent stay with us! We are absolutely delighted to hear that you found our people to be super friendly and that you enjoyed our great breakfast. It's also wonderful to hear that you appreciated our convenient location, just a few blocks from the ocean.We truly value your honest feedback regarding the rooms. We sincerely apologize that you found the furniture to be dinged up and the TVs dated. Maintaining a fresh and updated look for our guest rooms is a high priority, and your review will be used to prioritize the refurbishment of our furniture and the replacement of older televisions to ensure a more modern and comfortable experience for all our guests.We are very happy to know that, overall, you really enjoyed your stay!We hope to have the pleasure of welcoming you back in the future, especially once we've had the chance to implement some of these improvements.
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the room itself to be nice.However, we are genuinely sorry and disappointed to learn about the issues you experienced with the lack of hot water and the improperly working television. Please accept our sincerest apologies for these significant inconveniences, which clearly detracted from what should have been a comfortable stay.We understand that checking in late prevented you from addressing these matters immediately, and we truly regret that we failed to provide fully functional amenities during your visit.We have immediately dispatched our maintenance team to thoroughly inspect and correct the hot water supply in that room and to repair or replace the television unit to ensure these issues do not recur for future guests.We strive to offer a seamless and comfortable experience, and we clearly missed the mark this time. We value your business and hope you will give us another opportunity to provide you with the excellent service and fully functional amenities you expect and deserve.
It truly warms our hearts to read such a glowing review of your recent stay. We are absolutely thrilled that you found our hotel to be a beautiful gem and that we exceeded your expectations, especially compared to other local options!We pride ourselves on creating a warm, welcoming, and comfortable experience for all our guests, and it sounds like our efforts paid off:Quick Check-in & Treats: We're delighted you enjoyed the milk and cookies! It's one of our favorite ways to say welcome.Room Comfort: We agree—a great night's sleep is essential! We're glad you loved the cozy, comfy bed, awesome pillows, and modern amenities like the TV and the perfect little kitchen area (especially the fridge, sink, and microwave).Bathroom: Nothing beats great hot water and shower pressure after a fun-filled day!It is the highest compliment to hear that we are now officially your "forever Legoland vacation hotel"! We cannot wait to welcome you back for many more wonderful trips.Thank you again for choosing us and for recognizing our friendly and welcoming staff.
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize that your experience fell short of your expectations and the standards we strive to uphold.We are truly sorry to hear about the issues you encountered with the musty smell and dust in your room. This is completely unacceptable, and we have immediately addressed this with our Head of Housekeeping to investigate the specific room you stayed in and reinforce our deep cleaning and air quality procedures across the entire property.We have also noted your comments on noise transmission (through the door and from adjacent rooms/floors). We understand how crucial a peaceful night's sleep is, and we regret that the current soundproofing and structural noise made your stay uncomfortable. We will review the design and installation of door seals and look into interim solutions to mitigate this impact.While we are glad to hear you found the hotel's appearance nice and our staff courteous, we take your point about the need for a major renovation very seriously, especially in light of your feeling that the room was overpriced. We are actively using feedback like yours to shape our plans for future capital improvements to ensure we offer excellent value at a comfortable price point.We value your business and hope that you would consider giving us another chance in the future after we have made these necessary improvements.
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.