Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize that your experience fell short of your expectations and the standards we strive to uphold.We are truly sorry to hear about the issues you encountered with the musty smell and dust in your room. This is completely unacceptable, and we have immediately addressed this with our Head of Housekeeping to investigate the specific room you stayed in and reinforce our deep cleaning and air quality procedures across the entire property.We have also noted your comments on noise transmission (through the door and from adjacent rooms/floors). We understand how crucial a peaceful night's sleep is, and we regret that the current soundproofing and structural noise made your stay uncomfortable. We will review the design and installation of door seals and look into interim solutions to mitigate this impact.While we are glad to hear you found the hotel's appearance nice and our staff courteous, we take your point about the need for a major renovation very seriously, especially in light of your feeling that the room was overpriced. We are actively using feedback like yours to shape our plans for future capital improvements to ensure we offer excellent value at a comfortable price point.We value your business and hope that you would consider giving us another chance in the future after we have made these necessary improvements.
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.
What an amazing review! Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.