Dear Guest,Thank you very much for your kind words and for taking the time to share your experience with us.We are truly delighted to know that you enjoyed your stay and that our team and hotel met your expectations. Your positive feedback is a great motivation for all our staff, who work daily to provide memorable experiences.It will be a pleasure to welcome you back on your next visit. Warm regards,LoredanaGuest Relations
Dear Guest,Thank you very much for taking the time to share your experience at 1881 Madrid Ventas Hotel. We are delighted to hear that you found our hotel clean, comfortable, and conveniently located, with easy access to public transportation.We are especially pleased to know that you appreciated the cleanliness of our rooms and the friendliness and helpfulness of our team. Your kind words will certainly be shared with our staff, as they are a great motivation for us to continue providing excellent service.It was a pleasure to host you, and we truly hope to welcome you back again on your next visit to Madrid.Kind regards,LoredanaGuest Relations
Dear Guest,Thank you for sharing your concerns. We are very troubled to read your message, and we want to assure you that the situation you described is not normal and has never happened before at our hotel. We have hosted countless guests over the years, and we have never had any incident involving theft by any member of our team.We take security and guest trust extremely seriously, and we are committed to investigating this matter thoroughly. Please contact us directly at l.tetilla@1881hotels.com with your reservation details so that we can clarify and resolve this issue as quickly as possible.We greatly value your safety and satisfaction, and we hope to restore your confidence in our hotel.Kind regards,LoredanaGuest Relations
Dear Guest,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our hotel, appreciated our excellent location near the metro, and received a warm welcome from our reception team, especially Celia and Silvia.Your comments are very motivating for our staff, and we look forward to welcoming you again in the future.Kind regards,LoredanaGuest Relations
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced due to the room temperature during your stay. We understand how important a restful sleep is, and we regret that the central air conditioning being switched off affected your comfort.Please know that your comments have been shared with our management team to review and improve our temperature control procedures, ensuring a better experience for our guests in the future.We are truly sorry that this impacted your overall stay and appreciate your honesty, as it helps us identify areas for improvement.Kind regards,LoredanaGuest Relations
Dear Guest,Thank you very much for your kind words. We are delighted to hear that you enjoyed our service, found our front desk staff friendly and welcoming, and appreciated the comfort of your room and our convenient location.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Kind regards,LoredanaGuest Relations
Dear Guest,Thank you very much for your kind review. We are delighted to hear that you found our hotel new, very clean, and conveniently located near both the city center and the airport. It is also wonderful to know that you felt comfortable and safe in our area.We are glad you enjoyed our breakfast offerings, including Spanish churros and paella, and that you appreciated being able to experience local specialties without leaving the hotel.We look forward to welcoming you again on your next visit to Madrid.Saludos,LoredanaGuest Relations
Dear Guest,Thank you very much for taking the time to share your experience. We are delighted to know that you found your room tidy and clean, and that our reception and maintenance teams were friendly and helpful. We are also glad that our excellent location and proximity to Plaza de Toros Monumental de Las Ventas were convenient for your visit.We appreciate your feedback regarding the WiFi and breakfast. We continue working to improve these aspects, and your comments help us to identify opportunities for enhancement.It means a lot that you would recommend our hotel, and we hope to welcome you again on your next trip to Madrid.Saludos,LoredanaGuest Relations
Estimado/a huésped,Muchísimas gracias por su excelente valoración y por sus amables palabras. Nos alegra saber que disfrutó del servicio, la atención del equipo y la comodidad de su habitación.Nos llena de satisfacción que su estancia haya sido una experiencia tan positiva y que desee volver. ?Será un verdadero placer recibirle nuevamente muy pronto!Saludos cordiales,LoredanaGuest Relations
Dear PPjiang,Thank you very much for sharing your feedback with us. We’re delighted to know that you appreciated our clean and modern facilities, as well as the good and responsive service from our team. It’s great to hear that our convenient location next to the metro and Carrefour made your stay more enjoyable.We’re sorry to hear that your experience at the café across the street did not meet your expectations, although it’s not managed by our hotel.We truly value your comments and hope to have the pleasure of welcoming you again soon for another comfortable stay in Madrid.Kind regards,LoredanaGuest Relations