Thank you for your feedback. We can assure you that all aspects will be addressed and a review on training will be carried out.
We are sorry that your room was not ready for your arrival. This was a particularly busy day and we did all we could to ensure you was looked after and had a minimal waiting time. Should you visit again, I'm sure you will not be kept waiting.
We are sorry you had to wait some time before being able to check in to your room. Ensuring our guest's requirements are met is important to us and can sometimes take a little time. Guests often trickle through the door with late events, but on this occasion the entire arrivals list arrived all at the same time. Cleanliness is one of the key parts to a great experience and assure you that any feedback is passed on to the team. We do hope you will chose to stay with us again.