酒店回复：

We sincerely apologize for the experience you had upon arrival. Being welcomed promptly and warmly is a fundamental part of the guest experience, and we regret that this was not reflected during your visit.This is not the level of service we expect to provide. Please know that this matter will be addressed with our leadership team so we can ensure all guests are greeted and assisted with the attentiveness they deserve. We truly appreciate you bringing this to our attention, as it helps us improve. We hope you will consider giving us another opportunity to provide you with a better and more welcoming experience in the future

酒店回复：

Thank you for sharing your feedback and for choosing Aloft Houston Downtown. We’re delighted to hear that our team made a positive impression during your stay providing excellent service is something we take great pride in. We appreciate your comments regarding the guestroom and sincerely apologize for the low water pressure you experienced in the shower. That is not the standard we aim to provide. Our engineering team has been notified and will be investigating to ensure this issue is corrected promptly. Your feedback helps us continue to improve, and we hope to have the opportunity to welcome you back for a more seamless and fully satisfying stay.

酒店回复：

Thank you for taking the time to share your experience! We’re so glad you enjoyed our convenient downtown Houston location and found great value in your stay. It’s wonderful to hear that our team made such a positive impression we take pride in delivering warm, professional service that makes every guest feel at home. We truly appreciate your feedback and hope to welcome you back to Aloft Houston Downtown soon!

酒店回复：

Thank you!

酒店回复：

Thank you!

酒店回复：

Thank you!

酒店回复：

Thank you!