Dear Wang Wei,Thank you very much for your kind review. We are delighted to know that you enjoyed your stay and that our facilities and service met your expectations.We sincerely apologize for the presence of geckos on the wall. While geckos are common in tropical environments and generally harmless, we understand they may cause discomfort for some guests.Your feedback is truly valuable, and we will continue working closely with our housekeeping and maintenance teams to further enhance cleanliness and ensure a more comfortable experience.We look forward to welcoming you back and providing an even more enjoyable stay in the future.Warm regards,Sanctuary Hotels and Resorts Team.
Dear Sir/Madam,Thank you for sharing your feedback. We are truly sorry to hear that your recent stay did not meet your expectations.As part of our commitment to sustainability, we provide glass bottles in the room for refill at the front of room water stations instead of single-use plastic bottles. Slippers are also available in the room, and we apologize if this was not clear or easy to locate.We appreciate your comments regarding the pool and service, and we will continue to improve our facilities and guest experience while staying true to our eco-friendly values.We hope to welcome you again and provide an even more comfortable stay in the future.Warm regards,Sanctuary Hotels and Resorts Team.
Dear Marleen Schiebroek,Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and that our facilities and service met your expectations. Your satisfaction is our greatest reward, and we truly appreciate your feedback.We look forward to welcoming you back to Sanctuary Hotel in the future.Warm regards,Sanctuary Hotels and Resorts Team
Dear Sir/Madam,Thank you so much for your kind words! We’re delighted to hear that you enjoyed the beauty of our hotel and its convenient location. Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay.Best regards,The Sanctuary Hotels and Resorts Team